Summary
Overview
Work History
Skills
Timeline
OfficeManager
TINA GILL

TINA GILL

Bolingbrook,IL

Summary

Experienced Operations Professional with a strong track record in Fleet Management, known for precision and adaptability in demanding work environments. Adept at building and maintaining relationships with vendors, buyers, and key stakeholders while consistently delivering top-tier services. Possesses refined analytical skills, driving ongoing process improvement and efficiency. Proven self-starter dedicated to team success in collaborative settings.

Overview

23
23
years of professional experience

Work History

Vehicle Order Specialist

Wheels Donlen LeasePlan
Bannockburn, IL
08.2018 - Current
  • Gather order tracking information to resolve issues when needed
  • Provide Technical Support to Dealer partners to assist with managing status of incoming vehicles as well as requesting payment via the Online Dealer Portal
  • Determine insight using internal reporting tools to present findings to management, Account Managers, and external customers
  • Process and document transactions in company database as well as Manufacturer OEM website
  • Carefully review prepared items against customer orders to verify accuracy prior to order placement
  • Manage and review error report to ensure customers receive the correct product and orders go to the correct location
  • Manage and establish excellent working relationships with vendors including vehicle manufacturers and
  • Dealership
  • Identify and resolve critical issues while classifying trends within the industry
  • Collaborate with functional and technical staff on application testing and implementation
  • Oversee vehicle orphan process by allocating disregarded vehicles.

Dealer Relations Specialist

Donlen
Bannockburn, IL
08.2017 - 08.2018
  • Managed and coordinated problem/resolution management related to dealer pre- and post-delivery issues
  • Advised Acquisitions Team as well as Management of new critical trends and issues regarding the dealership or manufacturers affecting dealer delivery
  • Supervised a network of dealers, including fee negotiations, data base management and performance evaluation to ensure operations efficiency
  • Established excellent working relationships with vendors including vehicle manufacturers and dealerships
  • Provided technical support as well as a guided walk through of the Dealer Portal application and functionalities
  • Conducted training
  • Including developing user procedure guidelines and documentation
  • Identified areas of improvement and implemented new processes to enhance overall company quality and performance
  • Fielded incoming calls and emails from internal, external customers and verified clear and complete communication among involved parties
  • Designed and created training modules for the Dealer Specialist Role
  • Recommend system improvements policy changes where required
  • Ensure data integrity in systems by running queries and analyzing data
  • Nominated for membership for the 2018 Presidents Club
  • Received Star Award consecutively 16 times by displaying corporate spirit in working with other teams and finalizing of projects.

Team Lead Manufacturer Relations/Dealer Relations Network Coordinator

Wheels Inc
Des Plaines, IL
02.2014 - 08.2017
  • Provided order tracking information and resolved issues when needed
  • Supported leadership by delegating assignments and monitoring performance to ensure timely work completion
  • Implemented on the job training activities to cross train employees on various tasks
  • Aided Management during decision making process by generating daily reports and recommended corrective actions
  • Managed escalated open issues, provided resolution to affected parties
  • Built and rebuilt partnerships with independent automobile dealerships by delivering above-average customer service
  • Coached, developed and motivated team to achieve departmental metrics
  • Identified operational and performance issues and worked with managers to resolve concerns
  • Designed and created training modules for the Dealer Relations Role
  • Completed UAT testing to assist with the launch of new applications.

Compliance, Registration Wheels Inc
Des Plaines, IL
05.2000 - 06.2014
  • Fielded incoming calls and emails from internal, external customers and verified clear and complete communication among involved parties
  • Prepared state specific paperwork to be sent to the dealership
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new leased vehicles
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork
  • Regardless of states involved
  • Provided customer service support and advised on regulations and requirements regarding various registration programs
  • Provided support to department by assisting with special assignments and projects
  • Stayed abreast of applicable laws and state or federal regulation to report violations
  • Tracked assignment completion to provide weekly metrics to compliance manager
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.

Skills

  • Order Processing
  • MS Office
  • Information Confidentiality
  • Problem-Solving
  • Customer Service
  • Verbal and Written Communication
  • Attention to Detail
  • Documentation and Reporting
  • Relationship Building
  • Order Fulfillment
  • Quality Assurance
  • Supervision & Leadership

Timeline

Vehicle Order Specialist

Wheels Donlen LeasePlan
08.2018 - Current

Dealer Relations Specialist

Donlen
08.2017 - 08.2018

Team Lead Manufacturer Relations/Dealer Relations Network Coordinator

Wheels Inc
02.2014 - 08.2017

Compliance, Registration Wheels Inc
05.2000 - 06.2014

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TINA GILL