Hi, I’m
Tina Goode
Staunton,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
years of professional experience
Work History
Pro Quality Office Cleaning
Professional Commercial Cleaner
12.2021 - Current
Job overview
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Handled equipment, chemicals and materials properly and with caution.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Walnut Hills Campground
Assistant Manager
05.2015 - 05.2019
Job overview
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Arby's Restaurant
Night Manager
05.2006 - 07.2008
Job overview
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
Westwood Animal Hospital
Receptionist
09.2000 - 02.2004
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
Education
Maurice J. Mcdonough High SchoolPomfret, MD
High School Diploma
06.1994
University Overview
- Honor Roll 1989-1994
- Foreign Exchange Scholarship Recipient
- 3.8 GPA
- German Club Member
- Foreign Exchange Student to Germany
Skills
- Team Leadership Expertise
- Corrective Actions
- Budget Controls
- Employee Discipline
- Training and Development
- Front Office Operations
- Performance Monitoring and Evaluation
- Sales Forecasting
- Food Safety and Sanitation
- Inventory Tracking and Management
- Desktops, Laptops and Mobile Devices
- Manage Operations
Timeline
Professional Commercial Cleaner
Pro Quality Office Cleaning
12.2021 - Current
Assistant Manager
Walnut Hills Campground
05.2015 - 05.2019
Night Manager
Arby's Restaurant
05.2006 - 07.2008
Receptionist
Westwood Animal Hospital
09.2000 - 02.2004
Maurice J. Mcdonough High School
High School Diploma
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