Microsoft Outlook
Tina Gordon
Owings Mills,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Operations Specialist II
Aon Business Services
2016.11 - Current
- Oversaw day-to-day operations with premium finance for all US offices, Aon Bermuda and Aon Limited to delegating tasks appropriately.
- Addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects.
- Managed escalation issues.
- Reconciliation account receivable and payable.
- Created workflow and provided training materials for offshore partners premium finance team.
- Quality Control
- Log in error on issues Tracker.
- Presentation on ARS Premium Finance in knowledge bit.
- Setup meeting with offshore with updates, feedback, and training.
- Managed escalate issues.
- Log in error on issues tracker.
- Approved premium finance service request.
- Update PMS with FC
- Update PMS with AST team
- APRM Accounting keying in ACH in Well Fargo Bank, run receivable and payable reports for maintenance and disbursement.
- APRM Direct Bill keyed cash receipt & contact APRM office for discrepancy.
Operations Specialist I
Aon Business Services
2013.11 - 2016.08
- Reconciliation account receivable and payable reporting on.
- Investigated and resolved discrepancies accounts.
- Calculate figures such as premium, commission, percentage.
- Quality Control to reviewed already completed task to ensure the process and procedure was done appropriately.
- Created request for payments, maintenance, account reconciliation, journal entries and created reports.
- Created workflow, training materials for offshore partners Premium Finance team and Galaxy team for 25 offices.
- Managed escalate issues.
Accounting Specialists
Aon Risk Services
2006.09 - 2013.11
- Resolving billing discrepancies for 10 Aon offices & Carriers
- Monitor NOC Desk mailbox, created requests for payments, maintenances and managed mailed NOC in DMS.
- Managed receivable and payable cash on account.
- Monitor and update service requests.
- Reconciles accounts & created reports.
- Managed Premium Accounting calls.
- Mentor new employee.
- Any special project & SOX.
- Trained Galaxy team offshore partners with 25 offices on workflow, training materials
- managed escalate urgent issues.
Senior Direct Bill Analyst
Aon Risk Services
2002.04 - 2006.10
- Managed Premium Accounting calls.
- Researching, tracking, recognizes and resolving difficult discrepancies for Aon 12 offices, Carrier and Brokerage.
- Reconciles accounts, journal entries, cash reapplication, commission adjustment and generated spreadsheet reports.
- Processed maintains, payments, NSF, void checks, deposits and applied cash receipts/ incoming wires, balance general ledger and allocated funds.
- Collections and created reports.
- Coordinated all files and documentation.
- Sox
- Helped in training, generated material for training for offshore and mentoring new employee.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Customer Service Account Payable
Spherion Temporary Services
2001.10 - 2002.04
- Researching, tracking, recognizes and resolving difficult discrepancies for insurer, offices, Insurance Companies.
- Maintain accounts and Generate Payments Coordinate all files and documentation.
- Coding and processing of vendor invoices Posting and approved batches.
- Verifying invoices and check request for accuracy Researching vendor discrepancy.
- Coordinate files and documentation.
Office Clerk II
State of Maryland
1995.05 - 2000.09
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed incoming calls from Medicaid recipients and physician referrals on medical coverage.
Investigated and resolved billing with medical providers, federal Medicare programs and private insurance companies, collection agencies and Third Party
Updated recipients and providers file to chart quarter report on spreadsheet Enroll providers on Maryland Access to Care and Managed Care Program
Process claims and resolves billing problems with rejected claims.
Mailed provider reports and recipient notifications of enrolled.
Trained staff member.
Education
No Degree - Property-Casualty Principles And Concepts/Ins 101
Aon Corporate Education System
Owings Mills, MD08.2007
No Degree - Certificate in Tax Preparation
Jackson Hewitt
Baltimore, MD11.1994
No Degree - Certificate in Office Technology
Control Data Institution
Baltimore, MD05.1989
High School Diploma -
Walbrook High School
Baltimore, MD05.1982
Skills
- Operational Efficiency
- Planning and coordination
- Cross-Functional Communication
- Project
- Month-end reports
- Account Reconciliation
- Problem-solving abilities
- Adaptability and Flexibility
- Self Motivation
- Time management abilities
- Team Player
Software
SharePoint
OneNote
FileNet
J. D. Edwards
Access
Citrix
Rumba
Cisco
Lotus Notes
Bridge
Microsoft
Timeline
Operations Specialist II
Aon Business Services
2016.11 - Current
Operations Specialist I
Aon Business Services
2013.11 - 2016.08
Accounting Specialists
Aon Risk Services
2006.09 - 2013.11
Senior Direct Bill Analyst
Aon Risk Services
2002.04 - 2006.10
Customer Service Account Payable
Spherion Temporary Services
2001.10 - 2002.04
Office Clerk II
State of Maryland
1995.05 - 2000.09
No Degree - Property-Casualty Principles And Concepts/Ins 101
Aon Corporate Education System
No Degree - Certificate in Tax Preparation
Jackson Hewitt
No Degree - Certificate in Office Technology
Control Data Institution
High School Diploma -
Walbrook High School
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