Tina Graham
Las Vegas,NV
Summary
Driven professional with a proven track record at The Venetian Resort Hotel Casino, excelling in customer service and problem-solving. Managed high-volume calls and complex customer disputes, enhancing satisfaction and operational efficiency. Skilled in multitasking and fostering positive client relationships, demonstrating a positive attitude and exceptional problem-solving abilities. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
14
14
years of professional experience
Work History
AGENT - HOTEL OPERATOR
The Venetian Resort Hotel Casino
07.2022 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Manager
Hair Plus Beauty Supply
06.2010 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Battle Creek Central High School
Battle Creek, MI06.1988
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
Timeline
AGENT - HOTEL OPERATOR
The Venetian Resort Hotel Casino
07.2022 - Current
Manager
Hair Plus Beauty Supply
06.2010 - 12.2019
High School Diploma -
Battle Creek Central High School
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