Tina Graves

Work History

Nidec Motor

01.2023 - Current

Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.

J&M Contracting

07.2018 - 01.2023

Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Also build relations with coustomers and took care of any issues that occurred.
Supervised operations staff and kept employees compliant with company policies and procedures.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Devised processes to boost long-term business success and increase profit levels.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Managed purchasing, sales, marketing and customer account operations efficiently.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Increased profit by streamlining operations.
Developed and implemented strategies to maximize customer satisfaction.

NYX

05.2014 - 01.2019

Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
Facilitated effective communication between departments regarding quality concerns, fostering collaboration towards shared goals.
Reduced customer complaints by 50% through thorough root cause analysis and implementation of corrective actions.
Led root cause analysis efforts for significant quality incidents, driving timely resolution and implementing preventative measures.
Trained new team members by relaying information on company procedures and safety requirements.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Worked different stations to provide optimal coverage and meet production goals.
Managed schedules, accepted time off requests and found coverage for short shifts.
Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
Adjusted equipment to meet different productivity levels.
Built strong relationships with customers through positive attitude and attentive response.

ATT

03.2015 - 02.2018

Increased team productivity with effective communication and collaboration strategies.
Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.

Hardees Resturamt

09.2006 - 08.2012

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.