Tina Green
Fort Worth,TX
Summary
To secure a position by utilizing customer service skills to achieve growth for the overall success of the organization. Enthusiastic Senior Customer Service Representative with more than 20 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards. Moderate bilingual skills will also be an important asset to this position.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
City Of Fort Worth
Fort Worth, TX
02.2020 - Current
- Assist customers with permits in various departments like, Historic, Zoning, design, and form-based districts
- Provide staff support to Departments through-out City of Fort Worth such as Historical, Zoning, Transportation, and Water
- Process permits, review plans, assist applying for correct permits
- Communicate with other Development Services Departments and outlying agencies and third party companies
- Assist customers with questions concerning regulations
- Direct customers to Historical to apply for Certificate of Appropriateness; Process permits through Accela Software
- Process payments for permits through INovah
- Spanish translator, and Acting Supervisor.
Recreation Programmer
City of Fort Worth
Fort Worth, TX
08.2018 - 02.2020
- Created, coordinated and market community center recreational, educational, leisure, athletic programs and operations
- Coordinated assigned activities with other divisions, outside agencies and general public
- Maintained inventory controls and conduct surveys to monitor overall effectiveness of center programs and events
- Hire staff and participate in training and motivation of subordinate community center personnel
- Worked with youth involved in afterschool program, school break camps, and summer day camp
- Heavy public and phone contact.
Senior Customer Service Representative
City of Fort Worth
Fort Worth, TX
09.2017 - 08.2018
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed over 30 customer permits for new and established customers.
- Coordinated customer service responses for high-value customers with complex issues as leading representative of Permit Ops team.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Took cash and credit card payments via phone, in person and through email.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Strategically scheduled eight team members to maintain optimal staffing levels for expected customer loads and daily assignments.
- Trained and directed seven new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings
- GIS knowledge - assisted customer with find details of property.
Teacher
Tucson Unified School District
Tucson, AZ
01.2015 - 07.2017
- Adhered to State Standards for teaching students from Kinder – 12th Grade
- Monitor and input detailed attendance information via electronic submission and hard copy for future viewing
- Managed classroom of up to 35 students, behavioral management as necessary
- Designed quality lesson plans that focused on State Standards and enhance student learning
- Communicated with parents regarding their student’s progress and behaviors in classroom
- Graded students individually, by keeping detailed records of cooperation, self-motivation, attendance, and performance
- Attended professional development trainings
- Engaged students in activities that encouraged life-long involvement
- Taught health classes that focused on physical, mental, emotional and social well-being
- Sought ways to motivate students to feel good about learning and themselves
- Ordered equipment for classroom activities
- Coached track, cheerleading and taught a variety of sports during PE classes
- Taught Driver’s Education, driving laws of Arizona and universal driving laws
- Trained in emergency preparedness (active shooter)
- Translator for teachers and students (Spanish)
Office Manager
Tucson Unified School District
Tucson, AZ
08.2012 - 01.2015
- Supervised & evaluated office assistant, monitors and other staff
- Managed day to day operations of school office with over 350 students.
- Cash handling and bank deposits, monitored $1 mil budget for entire school, through People Soft software
- Facilitate travel plans for Principal and 17 Teachers
- Requisitions and obtain purchase orders for equipment and supplies, through People Soft software
- Monitored supplies and reordered as necessary, through People Soft software
- Monitored classrooms with 25 students or more as needed
- Issued orders for equipment to be fixed by various in District and out of District agencies
- Maintained confidential employee and student records
- Transferred records to requesting schools
- Archived files that were out of date
- Coordinated OSHA meetings and activities
- Tracked OSHA information given to employees.
Registration Technician
Tucson Unified School District
Tucson, AZ
08.2011 - 07.2012
- High volume data entry, answered phones, made copies
- Registered students for school and maintained attendance and cum folders
- Verified confidential cum documents
- Audited registration information for accuracy.
Education
Bachelor of Science - Secondary Education
University of Arizona
Tucson, AZ05.2004
Skills
- Skills and Achievements:
- Coordinator, Facilitator, Office Manager
- Teacher of year SY 2016 and SY 2017
- International Code Council - Certified Permit Technician
- Building Customer Trust and Loyalty
- Parks and Recreation/City of Fort Worth policies
- Microsoft Products, Accela, ActiveNet, and INovah Software Proficiency
Timeline
Senior Customer Service Representative
City Of Fort Worth
02.2020 - Current
Recreation Programmer
City of Fort Worth
08.2018 - 02.2020
Senior Customer Service Representative
City of Fort Worth
09.2017 - 08.2018
Teacher
Tucson Unified School District
01.2015 - 07.2017
Office Manager
Tucson Unified School District
08.2012 - 01.2015
Registration Technician
Tucson Unified School District
08.2011 - 07.2012
Bachelor of Science - Secondary Education
University of Arizona
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