Digital Shopper
Walmart Corporation
2017 - 2023
- Tracked substitutions and informed customers of changes
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Worked productively with customers to meet order requirements and service expectations
- Provided product advice to customers to help select most suitable items for individual needs
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Developed professional relationships with customers to establish repeat business and increase trust
- Loaded and unloaded orders at customer's homes or locations
- Consistently met deadlines and quality goals for accuracy and timeliness
- Greeted clients entering store to provide welcoming environment and friendly customer service
- Documented sales and customer feedback to enable tracking history and maintain accurate records
- Communicated with vendors to stay informed of new products and stock availability
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Contributed to team objectives in fast-paced environment
- Kept detailed records of daily activities through online customer database
- Selected correct products based on customer needs, product specifications and applicable regulations
- Built relationships with customers and community to promote long term business growth
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Maintained current knowledge of evolving changes in marketplace
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Informed customers of promotions to increase sales productivity and volume
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Set and achieved company defined sales goals
- Monitored service after sale and implemented quick and effective problem resolutions
- Presented professional image consistent with company's brand values
- Trained new employees on customer service, money handling and organizing strategies
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Developed and maintained strong working relationships with professionals within assigned territory
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
