Tina Guidroz
Lockport,LA
Summary
Detail-oriented professional skilled in meal preparation and food safety compliance. Proven ability to maintain high standards in inventory management and customer service.
Overview
24
24
years of professional experience
Work History
Child Nutrition
Lafourche Parish School Board
Thibodaux, Louisiana
03.2022 - Current
- Prepared nutritious meals for children following dietary guidelines and safety standards.
- Assisted in inventory management of food supplies and kitchen equipment.
- Ensured cleanliness and organization of food preparation areas and dining spaces to support safe food handling and service.
- Monitored food temperatures to ensure proper safety and quality standards were met.
- Trained new employees on food handling procedures and kitchen protocols.
- Operated cash register for processing children's food payments.
- Ensured compliance with applicable health, safety and sanitation regulations.
- Maintained proper portions on plates and coordinated food service.
- Cleaned kitchen equipment, utensils, surfaces, floors and other areas to maintain a sanitary environment.
- Developed positive working relationships with co-workers through effective communication skills.
- Served meals efficiently while delivering high-quality customer service to enhance student dining experience.
- Organized food supplies and ingredients to ensure efficient meal production.
- Monitored temperature of foods during storage and service to ensure quality control.
- Fostered positive cafeteria atmosphere by demonstrating enthusiasm and engaging with students during meal service.
- Assisted with the preparation of meals and snacks in accordance with established menus and recipes.
- Provided excellent customer service to students, faculty, and staff members.
- Adhered to all federal, state and local guidelines for child nutrition programs.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared a variety of foods according to exact instructions and recipe specifications.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Prepared workstations with ingredients and tools to increase efficiency.
- Monitored temperatures of prepared food and cold-storage areas.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
Insurance Rep. and Billing Clerk
Lady of the Sea General Hospital
Cut Off, Louisiana
06.2002 - 08.2021
- Provided insurance guidance to patients and families during hospital visits.
- Processed insurance claims accurately and efficiently for various medical services.
- Coordinated with healthcare providers to verify patient insurance coverage details.
- Resolved billing discrepancies by effectively communicating with insurers to ensure accurate reimbursements.
- Maintained up-to-date knowledge of changing insurance regulations and policies.
- Collaborated with hospital staff to streamline patient intake and insurance processes.
- Facilitated timely follow-ups on outstanding claims and patient inquiries to improve customer satisfaction and claim resolution.
- Educated customers on benefits and risks of various insurance plans to enhance informed decision-making.
- Collaborated with other departments within the organization to ensure smooth delivery of services to clients.
- Maintained accurate records of customer interactions and policy information.
- Researched and responded to customer complaints about their insurance coverage.
- Negotiated with insurers to obtain competitive rates for customers' coverage needs.
- Provided guidance and support when filing claims on behalf of clients.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Participated in training sessions designed to keep staff up-to-date on current developments in the field.
- Attended conferences, seminars, workshops, and other events related to the insurance industry.
- Conducted regular reviews of existing policies to ensure they remain up-to-date with current industry regulations.
- Identified, evaluated and addressed customer inquiries regarding insurance coverage.
- Achieved repeat business and referrals through personalized services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Processed patient billing statements accurately and efficiently.
- Managed insurance claims submissions for timely reimbursement.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Assisted patients with billing inquiries and payment plans.
- Ensured compliance with hospital policies and regulations in billing practices.
- Trained new staff on billing procedures and software usage.
- Investigated and responded to customer inquiries related to billing issues.
- Supported various administrative tasks to ensure smooth office operations.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Researched and resolved discrepancies in payment processing.
- Contacted vendors to follow up on late invoices.
- Collected, posted and managed patient account payments.
- Performed insurance verification, pre-certification and pre-authorization.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Input statement information, reconciled accounts and resolved discrepancies.
- Submitted claims to insurance companies.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Education
GED -
South Lafourche High School
Galliano, LA05-1986
Skills
- Food safety compliance
- Meal planning
- Inventory management
- Staff training
- Customer service
- Claims management
Timeline
Child Nutrition
Lafourche Parish School Board
03.2022 - Current
Insurance Rep. and Billing Clerk
Lady of the Sea General Hospital
06.2002 - 08.2021
GED -
South Lafourche High School