TINA GUZ
St. Clair Shores,MI
Summary
Dedicated and customer focused professional, excelling in document management and exceptional customer service skills. My adaptability, strong work ethic, and expertise in data protection and problem-solving has significantly contributed to operational success. I am looking for a full time permanent position where I can contribute my excellent customer service and organizational skills to help create a seamless and positive experience for clients and colleagues.
Overview
17
17
years of professional experience
Work History
Receptionist
Michigan Condominium Management
09.2021 - 08.2024
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled assignments independently with good judgement and critical thinking skills.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Office Assistant
Michigan Urgent Care
10.2019 - 08.2021
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Office Assistant
A One Day Dentures
06.2018 - 09.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Coordinated and scheduled meetings and appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Created and maintained detailed records of all office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Expedited document processing with accurate data entry and timely filing.
- Used dental diagnostic codes to insure accurate medical records.
- Verified appointments and insurance.
Office Clerk
St. John Hospital
06.2012 - 05.2017
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Office Assistant
Normandy Family Physicians
04.2007 - 05.2012
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Expedited document processing with accurate data entry and timely filing.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
St. Florian High Scool
2622 Florian Hamtramck, MI 48212Skills
- Strong work ethic
- Document and file management
- Problem solving
- Conflict resolution
- Multi-tasking and time management
- Office equipment operation
- Exceptional customer service
- Efficient administrative skills
- Confidentiality and data protection
- Strong organizational skills
- Adaptibility
- Customer and client relations
- Data inputting
- Scheduling appointments
- Strong phone skills
Timeline
Receptionist
Michigan Condominium Management
09.2021 - 08.2024
Office Assistant
Michigan Urgent Care
10.2019 - 08.2021
Office Assistant
A One Day Dentures
06.2018 - 09.2019
Office Clerk
St. John Hospital
06.2012 - 05.2017
Office Assistant
Normandy Family Physicians
04.2007 - 05.2012
High School Diploma -
St. Florian High Scool
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