Tina G. Zerbian
Ellicottville
Summary
Accomplished leader with expertise in trauma-informed care and strategic planning. As CEO of Cattaraugus Community Action, expanded the budget from $800,000 to $12 million, enhancing services across multiple counties. Skilled in leadership development and coaching, effective communication, driving innovation and fostering a collaborative culture. Proficient in grant management and outcome tracking.
Overview
45
45
years of professional experience
7
7
Certifications
Work History
Assistant Director
University at Buffalo, Institute on Trauma and Trauma Informed Care
Buffalo
02.2024 - Current
- Provided trauma-informed care training and coaching programs for organizational staff and leaders across various sectors, including health care, human services, education, government, and private industry.
- Developed tools for planning, tracking, operations management, and outcome reporting.
Chief Executive Officer
Cattaraugus Community Action, Inc.
Salamanca
01.1984 - 01.2024
- Managed the overall resources and operations of CCA, maked major corporate decisions, and acted as the main point of contact between the board of directors, employees, and the public.
- Promoted and upheld the mission and values of Connecting Communities in Action.
- Lead the ideation, planning and implementation of new and long-term business strategies.
- Inspired innovation and ensures that the agency is well equipped to advance its mission.
- Managed the company’s assets and liabilities.
- Empowered high performing employees.
- Formulated policy for board approval.
- Fostered a culture that created optimum working conditions in keeping with the agency’s values.
- Gracefully managed the board of directors to build consensus.
- Dba Connecting Communities in Action
- Major Accomplishments: Moved the corporation from $800,000 annual budget with 18 employees in 1984 to $12 Million annual budget and 130 employees.
- Internal implementation of Trauma Informed Care Practices, and leadership of the Trauma Informed Care Coalition of Cattaraugus County.
- Merger with a large housing corporation and subsequent development of 53 units of special needs housing for a total of 193 housing units.
- Expansion of programming beyond Cattaraugus County into Chautauqua, Erie, Wyoming, Livingston and Allegany Counties.
- Helped to expand fatherhood services across the NYS Community Action network.
Adjunct Professor
St. Bonaventure University
St. Bonaventure
01.1986 - 01.1989
- Instruction of two undergraduate courses per year; curriculum design, intern supervision.
- Courses: Introduction to Social Work, Community Organizing.
- Specialized in social work practices, case management, poverty issues, social change.
Deputy Director
Cattaraugus Community Action, Inc.
05.1983 - 09.1984
- Supervision of nine program coordinators with a total budget of $800,000.
- Extensive knowledge of State, Federal, and local agencies and funding sources; public relations and marketing; program design and development; grants-writing; group facilitator for Vietnam Veterans Outreach Program.
Director, Youth and Family Services
Cattaraugus Community Action, Inc.
06.1982 - 04.1983
- Coordinator of services for four programs: agency operated boarding homes for children, residential and non-residential services for victims of domestic violence, and a Readjustment Counseling Program for Vietnam Veterans in three counties.
- Supervision of 3 program coordinators and 15 staff.
Domestic Violence Program Director
Cattaraugus Community Action, Inc.
11.1980 - 05.1982
- Developed county’s first domestic violence program and 24-hour crisis hotline service; recruitment and training of 60+ volunteers; initiation of Cattaraugus Domestic Violence Task Force.
Education
Masters of Science - Education
St. Bonaventure University
St. Bonaventure, NY01.1986
Bachelors of Science - Education
St. Bonaventure University
St. Bonaventure, NY01.1979
Undergraduate Credits -
State University College at Buffalo
Buffalo, NY01.1976
Skills
- Trauma-informed care
- Leadership development and coaching
- Outcome tracking
- Grant management
- Team leadership
- Effective communication
- Strategic planning and project management
- Board development
- Succession Planning
- Change Management and Innovation
References
Available Upon Request
Professional And Community Memberships
- New York State Community Action Association, 01/84 - 12/24, President 2002-2006, Secretary 1989-1994, Chair, Best Practices Committee 2014-2024, Member of the Membership Development Committee, Trauma Informed Community of Practice, Peer Reviewer 1997-2001
- Leadership Cattaraugus, Graduated 2005, Board of Directors 2006 to 2012
- Universal Primary Care, 2002-present, Board of Directors, Member, Personnel Committee, Board Development Committee
- NY State Low Income Forum on Energy, 2006 - 2019
- Healthy Livable Communities Cattaraugus, 2011 - 2020
- NY State Community Services Block Grant Advisory Council, Appointed 03/15, First Vice President 2017 to 2025, Member of the Executive Committee 2018 to present
- NY State Weatherization Assistance Program Policy Advisory Council, 2015 - 2024
- NYS Fatherhood Advisory Council, 2016-present
- Strong Non-Profits, member Advisory Committee, Calls for increased investment and systems changes for New York State’s non-profit human services sector, Member 2016-2023
Certification
Level One Training Certification in the Trauma Resiliency Model
Accomplishments
National Robert M. Coard Innovation Award, 2024
Timeline
Assistant Director
University at Buffalo, Institute on Trauma and Trauma Informed Care
02.2024 - Current
Adjunct Professor
St. Bonaventure University
01.1986 - 01.1989
Chief Executive Officer
Cattaraugus Community Action, Inc.
01.1984 - 01.2024
Deputy Director
Cattaraugus Community Action, Inc.
05.1983 - 09.1984
Director, Youth and Family Services
Cattaraugus Community Action, Inc.
06.1982 - 04.1983
Domestic Violence Program Director
Cattaraugus Community Action, Inc.
11.1980 - 05.1982
Masters of Science - Education
St. Bonaventure University
Bachelors of Science - Education
St. Bonaventure University
Undergraduate Credits -
State University College at Buffalo