Tina Hairston
Greensboro,NC
Summary
Detail-oriented team player with strong organizational skills and a proven ability to handle multiple projects simultaneously while maintaining a high degree of accuracy. Experienced in management roles, adept at coordinating teams and driving successful outcomes.
Overview
15
15
years of professional experience
Work History
Property Manager
Avid Sourcing
Remote
11.2018 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Optimized property management software usage, enhancing operational efficiency.
- Kept properties in compliance with local, state, and federal regulations.
- Completed annual rent calculations using housing database software.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Shift Leader
Murphy's USA
04.2017 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Sales Manager
The Mobile Solutions
10.2014 - 03.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Manager
R-Solutions
11.2009 - 08.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Science - Healthcare Management
Rockingham Community College
01.2011
Skills
- Software Utilization
- Cloud-Based File Management
- Customer service-focused
- Property Management Expertise
- Administrative Leadership
- Multi-family property management
- Sales and Marketing
- Staff Training and Development
- Leasing and sales
- Customer Relations
Timeline
Property Manager
Avid Sourcing
11.2018 - Current
Shift Leader
Murphy's USA
04.2017 - 11.2020
Sales Manager
The Mobile Solutions
10.2014 - 03.2017
Sales Manager
R-Solutions
11.2009 - 08.2014
Science - Healthcare Management
Rockingham Community College