Tina Hansen
Proctor,MN
Summary
Invested Social Work Intern dedicated to forming trusting relationships and advocating for best interests of clients. Interest in grief and loss work and hospice social work opportunities. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
25
25
years of professional experience
Work History
Social Work Intern
College Of St. Scholastica
10.2023 - 05.2024
- Research and study of various theories such Internal Family Systems,
- Participated in professional development and training opportunities to enhance clinical skills.
Assistant Registrar
College Of St. Scholastica
02.2023 - Current
- Provided exceptional customer service to students, addressing inquiries regarding registration, transcripts, and degree requirements.
- Ensured accurate reporting of enrollment data to internal stakeholders as well as external agencies like National Student Clearinghouse.
- Evaluated transfer credit requests in accordance with institutional policies, streamlining the transfer process for incoming students.
- Managed course scheduling for optimal class availability, ensuring smooth academic progress for students.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Trained and supervised employees on office policies and procedures.
Program Manager
University Of St. Thomas
12.2007 - 08.2019
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Researched industry best practices in support of training development and program content.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Volunteer Coordinator
Allina Hospice
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Improved volunteer satisfaction by regularly soliciting feedback and implementing suggested changes in a timely manner.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
- Created volunteer handbook to provide information on volunteer roles, responsibilities and expectations.
- Coordinated and implemented special events for volunteer service appreciation.
Education
Master of Arts - Social Work
College of St. Scholastica
Duluth, Minnesota, United States05.2025
Bachelor of Science - Occupational Science
St. Catherine University
Saint Paul, MNSkills
- Professional ethics
- Relationship Building
- Reliability
- Self Motivation
- Time management abilities
- Problem-solving abilities
- Attention to Detail
- Adaptability and Flexibility
- Effective Communication
- Organizational Skills
Timeline
Social Work Intern
College Of St. Scholastica
10.2023 - 05.2024
Assistant Registrar
College Of St. Scholastica
02.2023 - Current
Program Manager
University Of St. Thomas
12.2007 - 08.2019
Volunteer Coordinator
Allina Hospice
Master of Arts - Social Work
College of St. Scholastica
Bachelor of Science - Occupational Science
St. Catherine University