Tina Harris
Beaufort,SC
Summary
Detail-oriented professional experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accounts Receivable/Billing Specialist
Seabrook of Hilton Head
01.2023 - 09.2024
- Reviewed and processed billing statements for accuracy and completeness for Independent Living and Skilled Nursing.
- Answered and handled all billing inquiries in a timely manner.
- Performed reconciliations on accounts receivable ledgers to identify any issues or inconsistencies.
- Initiated collection activities on past due accounts while maintaining a high level of customer service.
- Prepared aging reports to track the status of all open balances.
- Processed credit memos and refunds as needed for residents.
- Maintained communication with residents regarding payment information and account balances.
- Assisted with month-end closing processes by preparing journal entries related to billing activity.
- Developed new systems and procedures for streamlining the accounts receivable process.
- Worked closely with sales team to ensure timely processing of admissions and financial accuracy.
- Provided support to other departments in resolving financial disputes or discrepancies between their records and the accounting system's records.
- Analyzed data from multiple sources to produce detailed reports for management review.
- Identified opportunities for improvement within the Accounts Receivable department's processes.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Checked postings and documents for correctness, accuracy and proper coding.
- Received and recorded cash, checks and transfers.
- Responded promptly to customer inquiries regarding billings and account statuses.
- Collaborated with external auditors during annual audits of financial statements.
- Participated in special projects such as developing internal controls around Accounts Receivable processes.
- Utilized various software programs, including Excel, MatrixCare, and NetSoultions, to manage accounts receivables data.
Office Manager
Affordable Maintenance Solutions
07.2020 - Current
- Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands
- Organize and schedule meetings and appointments
- Partner with HR to maintain
- Handle customer inquiries and complaints.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
General Manager
KEFM, OPCO LLC
Savannah, Georgia
10.2018 - 05.2020
- Establish clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit
- Formalize operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
- Design sales and service strategies to improve revenue and retention
- Coordinate monthly budgets, managed profit and loss and consistently met desired margin targets
- Direct safety operations and maintained clean work environment in adherence to FDA and OSHA requirements
- Build and maintain loyal, long-term customer relationships through effective account management and exceptional customer service
- Managed 3 (three) on-site restaurants, controlling labor and COGS to improve profitability.
General Manager
Savannah, GA
05.2015 - 09.2018
- Monitoring the general operations of the hotel, including activities of all departments
- Developing, implementing, and evaluating policies and procedures for the general operations of any department or of the entire establishment; and Managing and coordinating the employees’ duties (clerks, maintenance staff, housekeeping, sales employees, among others).
Education
BBA -
University of Georgia
Athens, GACertification
- SERV Safe
- One Site and Yardi
- ADP Payroll and Onboarding
Timeline
Accounts Receivable/Billing Specialist
Seabrook of Hilton Head
01.2023 - 09.2024
Office Manager
Affordable Maintenance Solutions
07.2020 - Current
General Manager
KEFM, OPCO LLC
10.2018 - 05.2020
General Manager
05.2015 - 09.2018
BBA -
University of Georgia
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