Tina Hartmann
Virginia Beach,VA
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
8
8
years of professional experience
Work History
Teamleader Customer Success
Lingoda Worldwide
Virginia Beach, Virginia
06.2024 - Current
- Create quality system and knowledge base
- Coordinated team activities and delegated tasks to ensure efficient completion of project
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
Senior Customer Success Manager
Lingoda Worldwide
Virginia Beach, Virginia
01.2024 - 05.2024
- Developed and implemented customer success plans to ensure that customers are achieving their desired outcomes.
- Created personalized onboarding experiences for new customers, including assigning appropriate resources, setting up goals and objectives, and providing best practices advice.
- Tracked customer satisfaction metrics such as product usage, adoption rates, engagement levels, retention rates, and feedback surveys.
- Collaborated with sales teams to develop strategies for upselling and cross-selling products or services.
- Partnered with other departments to resolve customer complaints quickly and efficiently.
Senior Project Coordinator
Lingoda Worldwide
Virginia Beach, Virginia
02.2022 - 12.2023
- Developed project plans and tracked progress against key milestones, ensuring timely completion of tasks.
- Coordinated with stakeholders to ensure successful implementation of projects.
- Organized and managed student registration for all courses.
- Created detailed reports on course data, including attendance, grades, and feedback from students.
- Resolved conflicts between faculty members and students related to course content or delivery methods.
- Coordinated the scheduling of classroom space for courses offered by the department.
- Responded promptly to inquiries from students, staff, faculty, administrators, alumni, and external partners regarding courses offered by the department.
- Assessed student progress throughout their academic programs using a variety of assessment tools.
- Oversaw implementation of any necessary changes made to existing or newly developed courses.
Course Coordinator
Lingoda
Berlin, Deutschland
10.2020 - 12.2021
- Organized and managed student registration for all courses.
- Assessed student progress throughout their academic programs using a variety of assessment tools.
- Collaborated with supervisors to examine effectiveness of program and instruction.
- Analyzed large datasets to identify trends, risks, and opportunities for improvement.
- Prepared reports on operational performance metrics utilizing SQL queries.
- Produced daily, weekly, and monthly reports summarizing key performance indicators.
- Designed automated workflows to streamline report generation processes.
Travel Project Manager
Westtours Reisen
Berlin, Deutschland
04.2016 - 10.2020
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Developed and maintained corporate travel policies to ensure compliance with company regulations.
- Provided customer service support to clients while they are traveling on business trips.
- Assisted in the planning of complex international travel arrangements.
Education
Master of Science - Cultural Geography
Julius Maximilians University
Würzburg 01-2009
Skills
- Work Planning
- Complaint resolution
- Team Supervision
- Overtime Management
- Documentation And Reporting
- Coaching
- Client Service
- Quality Improvement
- Analytical Thinking
- Onboarding and Orientation
- Performance Evaluations
- Account Management
Timeline
Teamleader Customer Success
Lingoda Worldwide
06.2024 - Current
Senior Customer Success Manager
Lingoda Worldwide
01.2024 - 05.2024
Senior Project Coordinator
Lingoda Worldwide
02.2022 - 12.2023
Course Coordinator
Lingoda
10.2020 - 12.2021
Travel Project Manager
Westtours Reisen
04.2016 - 10.2020
Master of Science - Cultural Geography
Julius Maximilians University
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