Tina Haskett
Frankton,IN
Summary
Proven leader in asset protection and store management with a track record of reducing shrinkage and enhancing safety at Kroger. Skilled in video monitoring and fostering strong team environments, I excel in data analysis and policy enforcement, driving significant improvements in operational efficiency and loss prevention.
Overview
18
18
years of professional experience
Work History
Asset Protection Specialist
Kroger
Anderson, IN
08.2021 - Current
- Developed strong working relationships with store employees, fostering a culture of accountability in protecting company assets.
- Maintained a professional demeanor when interacting with customers, employees, and law enforcement officials during investigations or incidents.
- Improved store safety by conducting regular risk assessments and addressing potential hazards promptly.
- Regularly audited operational procedures, identifying areas for improvement to minimize losses due to error or inefficiency.
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Ensured compliance with federal, state, and company regulations regarding workplace safety and loss prevention.
- Utilized data analysis tools to identify trends and indicators of shrink, enabling proactive measures to be taken against potential threats.
- Maintained accurate records of all incidents, ensuring proper documentation for future reference and analysis.
- Reduced inventory shrinkage through strategic planning and diligent monitoring of high-risk areas.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Collaborated with management to develop and implement effective theft-deterrent policies and procedures.
- Increased employee awareness of loss prevention strategies through comprehensive training programs.
- Conducted thorough investigations into suspected cases of internal theft, leading to the resolution of multiple incidents.
- Checked CCTV for evidence of shoplifting.
- Educated store personnel to apply best practices and comply with loss prevention policies and procedures.
Store Manager
McClure Oil Corporation
Elwood, IN
01.2019 - 07.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
McClure Oil Corporation
Elwood, IN
05.2016 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Meat and Deli Service Employee
Harvest Supermarkets
Frankton IN
09.2014 - 05.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Followed guidelines for food safety
Cashier
McClure Oil Corporation
Elwood IN
04.2014 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
Marsh Supermarkets
Elwood IN
05.2006 - 09.2006
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Bachelor of Science - Family Science
Anderson University
Anderson, IN05.2008
Skills
- Video Monitoring
- Internal Audits
- Incident Reporting
- Policy Enforcement
Timeline
Asset Protection Specialist
Kroger
08.2021 - Current
Store Manager
McClure Oil Corporation
01.2019 - 07.2021
Assistant Manager
McClure Oil Corporation
05.2016 - 01.2019
Meat and Deli Service Employee
Harvest Supermarkets
09.2014 - 05.2016
Cashier
McClure Oil Corporation
04.2014 - 05.2016
Cashier
Marsh Supermarkets
05.2006 - 09.2006
Bachelor of Science - Family Science
Anderson University