Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Haskett

Frankton,IN

Summary

Proven leader in asset protection and store management with a track record of reducing shrinkage and enhancing safety at Kroger. Skilled in video monitoring and fostering strong team environments, I excel in data analysis and policy enforcement, driving significant improvements in operational efficiency and loss prevention.

Overview

18
18
years of professional experience

Work History

Asset Protection Specialist

Kroger
08.2021 - Current
  • Developed strong working relationships with store employees, fostering a culture of accountability in protecting company assets.
  • Maintained a professional demeanor when interacting with customers, employees, and law enforcement officials during investigations or incidents.
  • Improved store safety by conducting regular risk assessments and addressing potential hazards promptly.
  • Regularly audited operational procedures, identifying areas for improvement to minimize losses due to error or inefficiency.
  • Led physical security and safety culture through training and by promoting safe and secure standards.
  • Reported hazardous or unsafe conditions to management to reduce risk of injury.
  • Ensured compliance with federal, state, and company regulations regarding workplace safety and loss prevention.
  • Utilized data analysis tools to identify trends and indicators of shrink, enabling proactive measures to be taken against potential threats.
  • Maintained accurate records of all incidents, ensuring proper documentation for future reference and analysis.
  • Reduced inventory shrinkage through strategic planning and diligent monitoring of high-risk areas.
  • Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
  • Collaborated with management to develop and implement effective theft-deterrent policies and procedures.
  • Increased employee awareness of loss prevention strategies through comprehensive training programs.
  • Conducted thorough investigations into suspected cases of internal theft, leading to the resolution of multiple incidents.
  • Checked CCTV for evidence of shoplifting.
  • Educated store personnel to apply best practices and comply with loss prevention policies and procedures.

Store Manager

McClure Oil Corporation
01.2019 - 07.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Manager

McClure Oil Corporation
05.2016 - 01.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Meat and Deli Service Employee

Harvest Supermarkets
09.2014 - 05.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Followed guidelines for food safety

Cashier

McClure Oil Corporation
04.2014 - 05.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Cashier

Marsh Supermarkets
05.2006 - 09.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

Bachelor of Science - Family Science

Anderson University
Anderson, IN
05.2008

Skills

  • Video Monitoring
  • Internal Audits
  • Incident Reporting
  • Policy Enforcement

Timeline

Asset Protection Specialist

Kroger
08.2021 - Current

Store Manager

McClure Oil Corporation
01.2019 - 07.2021

Assistant Manager

McClure Oil Corporation
05.2016 - 01.2019

Meat and Deli Service Employee

Harvest Supermarkets
09.2014 - 05.2016

Cashier

McClure Oil Corporation
04.2014 - 05.2016

Cashier

Marsh Supermarkets
05.2006 - 09.2006

Bachelor of Science - Family Science

Anderson University

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Tina Haskett