Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tina Hassett

Royal Oak

Summary

Dynamic professional with a proven track record in event management and customer service. Excelled in guest relations and facilities preparation, enhancing brand awareness and contributing to successful events. Demonstrates exceptional organizational skills and a knack for fostering positive customer relationships, ensuring memorable experiences of events for private and corporate clients. Liaises with guests attendance and special accommodations. Personable, upbeat and focused on making events successful,

Overview

13
13
years of professional experience

Work History

Event Management Staff Member

Multiple Employers
07.2022 - Current
  • Employers including but not limited to: Real Detroit Events, Premier Ticket Services, Orion Art Center, Grosse Pointe War Memorial, Detroit Social, J.W.A & Associates, Arts, Beats and Eats Foundation, Royal Oak Restaurant Foundation.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Welcomed guests to events, checked tickets, and directed guests to proper locations.
  • Oversaw event operations to keep running smoothly.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Helped organize and manage successful events with attendance of over 2,000 people
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Balanced cash drawers and prepared bank deposits for financial maintenance.
  • Hung up banners and decorations for promotional events.
  • Assisted with special events by working premieres, private events and charity events.
  • Inspected tickets and customer IDs, checking for appropriate age requirements.
  • Greeted guests and welcomed patrons in support of company service policy.

Customer Service Sales Representative

Essential Services
02.2016 - Current
  • Followed up with customers after completed sales to assess satisfaction and resolve service concerns.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Promoted conversion of casual clients into customers through product knowledge and product solutions to meet customer needs.
  • Built diverse and consistent sales portfolio.
  • Built relationships with customers and community to promote long term business growth.
  • Maintained current knowledge of evolving changes in marketplace.

Nanny

The Zolynsky Family
02.2016 - Current
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Engaged with children on age-appropriate level.
  • Played games, worked on puzzles, and read books to young children.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Bathed, dressed, and helped with teeth brushing as part of morning and bedtime preparation.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared meals and snacks for children based on dietary guidelines.

Construction Project Manager

Wechsler Construction
06.2012 - 02.2016
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Managed construction schedules to achieve adequate project labor coverage.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Communicated daily with vendors to keep project fully operational.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Developed and executed pre-construction milestones on project schedule.
  • Thoroughly reviewed material proposals and negotiated contracts.
  • Kept detailed track of daily progress and productivity and analyzed data to identify and correct holdups.
  • Put together estimates, specifications, and other project documents.
  • Held construction progress and regular status meetings with project team.
  • Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.

Education

BBA - Business Administration And Management

San Diego State University
San Diego, CA

Skills

  • Brand awareness
  • Ticket sales
  • Facilities preparation
  • Ticket processing
  • Guest relations expertise
  • Beverage station management
  • Security monitoring
  • Fundraising events
  • Marketing and promotion
  • Food and beverage experience
  • Sales experience
  • Event setup and breakdown

Affiliations

  • Royal Oak Detroit Elks Lodge #34, Secretary from 2019 to 2021. Active member 2019 to Present
  • Royal Oak Youth Football Team, Royal Oak Titans. President 2016 to 2023
  • Oakland Macomb Youth Football Association. Vice President 2023 to Present

Timeline

Event Management Staff Member

Multiple Employers
07.2022 - Current

Customer Service Sales Representative

Essential Services
02.2016 - Current

Nanny

The Zolynsky Family
02.2016 - Current

Construction Project Manager

Wechsler Construction
06.2012 - 02.2016

BBA - Business Administration And Management

San Diego State University

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Tina Hassett