Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
AdministrativeAssistant
Tina Hemmings

Tina Hemmings

Cape Coral,FL

Summary

Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience
3
3

Certifications

Work History

Executive Director of Operations

Visiting Angels
09.2021 - Current
  • Enhanced patient satisfaction by implementing innovative home health care programs and services.
  • Ensured compliance with industry regulations and standards, maintaining accreditation status and mitigating risks.
  • Led a team of healthcare professionals, providing support and guidance to ensure optimal patient outcomes.
  • Developed and executed strategic plans to expand the reach of home health care services within the community.
  • Achieved high levels of patient retention by consistently providing exceptional quality of care to clients.
  • Established strong relationships with referral sources, resulting in increased business opportunities and growth.
  • Streamlined operations for improved efficiency, reducing overhead costs and increasing profitability.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Home Health Administrator

FirstLight Home Care
08.2014 - 09.2021
  • Set goals for the organization''s growth while maintaining high levels of client satisfaction through excellent service provision.
  • Managed human resources functions such as recruitment, hiring, onboarding new employees in line with organizational requirements.
  • Increased patient retention by fostering a supportive and compassionate environment.
  • Developed and maintained strong relationships with healthcare providers, facilitating seamless coordination of services.
  • Reduced hospital readmissions by closely monitoring patients'' progress and proactively addressing potential issues.
  • Conducted regular quality assurance audits to maintain high standards of care throughout the organization.
  • Oversaw financial management processes, including budgeting, cost control, and billing procedures.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Researched and recommended community resources to meet clients' needs.

Home Health Care Manager

BrightStar Care
03.2019 - 10.2019
  • Enhanced team collaboration by conducting regular meetings, fostering open communication, and promoting best practices in home healthcare management.
  • Monitored regulatory compliance with state and federal guidelines to maintain high-quality standards in patient care.
  • Optimized resource allocation by forecasting staffing requirements based on anticipated client caseloads while staying within budgetary constraints.
  • Continuously monitored the performance of home health services by reviewing clinical documentation, analyzing metrics reports, and soliciting feedback from patients/families regarding their experiences under care management supervision.
  • Oversaw the recruitment, hiring, orientation, and ongoing professional development of a diverse team of skilled healthcare professionals.
  • Managed financial aspects of home healthcare operations, including budgeting, billing, and expense tracking, ensuring cost-effective service delivery.
  • Promoted a culture of continuous learning and professional growth for staff through ongoing training, performance evaluations, and opportunities for career advancement.
  • Reduced hospital readmission rates through effective coordination of home health services and timely interventions.
  • Enhanced the overall client experience by addressing concerns promptly, maintaining open lines of communication, and keeping patients/families informed about changes in their care plans or health status.
  • Developed comprehensive training programs for new staff members, resulting in improved performance and reduced turnover.

Word Processing Assistant

State Of Michigan Licensing And Regulatory Affairs
05.2011 - 07.2014
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Education

BBA - Health Services Administration

Davenport University
Lansing, MI
04.2012

Skills

  • Operations Management
  • Human Resources Management
  • Organizational Leadership
  • Profitability improvement
  • Best Practices
  • Payroll Administration and Timekeeping
  • Direct Sales
  • Team Leadership
  • Decision-Making
  • Organizational Development
  • Customer Service Management
  • Business marketing

Certification

  • Certified Dementia Practitioner - Expires 01/2025
  • Certified BLS Provider - Expires 12/2025
  • Florida Notary - Expires 12/2027
  • TESOL Certified

Accomplishments

  • Supervised team of 130+ staff members.
  • Completed Joint Commission accreditation audits with 100% success rating.
  • Gave Presentations at Corporate events on hurricane Emergency Management Plan.

Timeline

Executive Director of Operations

Visiting Angels
09.2021 - Current

Home Health Care Manager

BrightStar Care
03.2019 - 10.2019

Home Health Administrator

FirstLight Home Care
08.2014 - 09.2021

Word Processing Assistant

State Of Michigan Licensing And Regulatory Affairs
05.2011 - 07.2014

BBA - Health Services Administration

Davenport University

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Tina Hemmings