Tina Hennessey
Schenectady,NY
Summary
To obtain a position where my skills in an organization, time management will be applied to successfully complete tasks.
Capable Medical Billing Supervisor with 39 years billing and coding, patient charting, insurance claims in a busy medical office setting. Strong in healthcare revenue cycle management, coding compliance, and claims processing. Known for fostering team collaboration and achieving results. Reliable and adaptable, skilled in problem-solving, communication, and leadership.
I am motivated to perform beyond expectations.
Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Medical Billing Supervisor
Albany ENT & Allergy Services PC
04.2014 - Current
- Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
- Analyzed medical records to satisfy insurance company mandates.
- Managed a team of medical billers, providing guidance and support for their professional development.
- Reduced claim denials by maintaining up-to-date knowledge of insurance policies and regulations.
- Increased revenue by identifying underpayments and errors, ensuring proper reimbursement from insurance companies.
- Improved efficiency in the medical billing process by streamlining workflows and implementing best practices.
- Collaborated with physicians and other healthcare providers to resolve complex billing issues promptly.
- Devised new methods to improve billing workflows.
- Optimized workflow processes within the department, leading to a reduction in errors and delays in claim submissions.
- Maintained current accounts through aged revenue reporting.
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
- Organized regular team meetings to review performance metrics, discuss challenges, and share best practices for continuous improvement efforts.
- Followed up on legal claims.
- Successfully maintained a high level of team morale and engagement, fostering a positive work environment that encouraged collaboration and dedication to providing top-notch medical billing services.
- Developed strong relationships with insurance representatives, facilitating smoother negotiations when resolving disputes over claims payments.
- Championed efforts to stay current with changes in medical coding standards and requirements, keeping the department up-to-date on industry trends.
- Confirmed backup and proper storage of sensitive information in event of data breach or outage.
- Provided ongoing mentorship for junior staff members within the Medical Billing Team who were looking to advance their skills or move into leadership positions themselves.
- Hired additional staff members as needed while effectively managing resources during periods of high volume workload or employee absences.
- Developed comprehensive training materials to ensure consistent onboarding of new employees.
- Assisted patients by determining financial assistance available and setting up payment plans.
- Collected payments and applied to patient accounts.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Liaised between patients, insurance companies, and billing office.
- Adhered to established standards to safeguard patients' health information.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delivered timely and accurate charge submissions.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Pulmonary & Critical Care
01.2014 - 04.2015
- Northeast Urology Albany
Billing Specialist / Surgical Coordinator
Capital Region Urology
03.2006 - 02.2013
- Three Offices
Manager/Billing/Marketing
Dr. Jain Manager/Billing APPS Paramedic Services
01.1989 - 01.2006
- Albany Medical Physicians Billing
Education
Matrix Learning Quick Books Micro Soft
Business Administration
Hudson Valley Community College
Troy, NYDiploma - Business Concentration
Bethlehem Central High School
Delmar, NYSkills
- Knowledge of all aspects of Medical Billing
- Accurately posted patient/insurance/credit card payment’s, manually/electronically/clearing house ERA’s
- Claims submission/management, clearinghouse research and resolved rejections, provided tenacious follow up to appeals
- Reviewed claim denials and payer requirements for corrective action and prevention in the future
- Quickly identified and resolved medical billing, coding and insurance discrepancies
- Data Entry, Patient statements, process confidential medical information, eligibility status, patient’s demographics
- Scheduled Surgery / Medical Clearance, liaison to Hospitals/Physicians Organized patient information and medical records
- Credentialed new Providers for all Medical insurances companies Continuous upkeep and verifications for established physicians
- Maintain all providers information, license, DEA, Medical Liability Insurance, certifications, Hospital Privileges
- Team leadership and supervision
- ICD-10 knowledge
- Claims processing proficiency
- HIPAA compliance
- Electronic health records experience
- Staff training and development
- Continuous improvement mindset
- Accounts receivable management
- Medical coding expertise
- Financial reporting
- Conflict resolution strategies
- CPT coding
- Denial management strategies
- Payment posting
- Medical terminology mastery
- Workflow optimization techniques
- Medicare and medicaid regulations
- Teamwork and collaboration
- Customer service
- Electronic claims
- Billing and collection procedures
- Multitasking and organization
- Claims review
- Insurance claims processing
- CMS-1500 billing forms
- Critical thinking
- Verbal and written communication
- Claim submission
- ICD-10 coding
- Accounts receivable
- Claims processing
- Patient account analysis
- Data entry
- Insurance verification
- Medical terminology
- Work prioritization
- Insurance billing
- Account reconciliation
- Medicare and medicaid process
- Patient billing
- Medical terminology expert
- Commercial and private insurance
- Knowledgeable in [software]
- Data analysis
- HIPAA compliance certification
- Insurance claims
- Medical billing
- Medical record security
- Invoice coding
- [Software] NextGEN
- ICD-9
- Medical transcription
- Medical coding
- ICD-10
- Payer contracts
- Reimbursements
- Information inputting
- Billing codes
- Balance reconciliation
- Insurance collections
- CPT code modifiers
- Information requests
- Encrypted data management
- Procedure coding
- Submission of medical claims
- Medical billing technology
- Claim review
Certification
- Licensed Notary - 10/07/207
Timeline
Medical Billing Supervisor
Albany ENT & Allergy Services PC
04.2014 - Current
Pulmonary & Critical Care
01.2014 - 04.2015
Billing Specialist / Surgical Coordinator
Capital Region Urology
03.2006 - 02.2013
Manager/Billing/Marketing
Dr. Jain Manager/Billing APPS Paramedic Services
01.1989 - 01.2006
Business Administration
Hudson Valley Community College
Diploma - Business Concentration
Bethlehem Central High School
Matrix Learning Quick Books Micro Soft
Ascent winner of 2023
I was selected out of 100 candidates who applied for the Ascent Trip to Chicago for training and continue education for a week.
It was a great experience to arrive with thousands of people there to learn as I did. It was a great experience for me. I utilize AAPC/Codify
Webb site.
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