Tina Henning

Work History

Sandcastles Children's Museum

03.2024 - Current

Oversee daily operations, and maintain the tidiness of interactive exhibits to ensure optimal visitor engagement.
Assist guests with craft projects by demonstrating the creation process.
Implement safety protocols to improve the visitor experience while minimizing risks in exhibit areas.
Enhance the visitor experience by providing engaging and informative tours of museum exhibits.
Assist with setting up special activities for the guests.
Maintain museum cleanliness, ensuring a welcoming environment for guests, and improving their overall experience.
Assist coworkers when needed to ensure all tasks are completed efficiently, fostering teamwork within the museum.
Cover for the front desk associate during breaks and lunches.
Train and mentor new floor associates on operational procedures and customer service standards.

WMOM 107.7 FM

09.2021 - 12.2021

Coordinated with clients for composing/scripting commercials per on-air schedule agreement.
Increased client satisfaction by providing exceptional customer service and addressing their advertising needs promptly.
Collaborated with the producer to ensure that commercials aired properly.
Streamlined account management processes by implementing efficient organization strategies and utilizing project management tools.
Operated as an on-air personality for remote special events.
Procured items, assisted with, and monitored special events.
Issued prizes to contestant winners.
Front desk reception.

TNG Merchandising

10.2019 - 03.2020

Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
Organized store merchandise racks and displays to promote customer engagement and maintain visually appealing environments at three locations by following established planograms.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Verified products appeared at correct locations in proper quantities.
Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Answered customer questions regarding store merchandise and department information.

SIGMA MACHINE

11.2012 - 11.2013

Provided key clerical and administrative support to senior accounting staff.
Coded invoices, reconciled credit card statements, and released invoices for electronic payment submission.
Verified the accuracy of the receipt of items to the items ordered.
Resolved shipment order errors with suppliers.
Improved accuracy of tracking raw materials and completed products by building and maintaining spreadsheets.
Established tax-exempt status for new vendors.
Streamlined the process for generating purchase orders from internal requisitions by developing and implementing a company-specific document.
Purchased materials and tools for the shop and production department, facilitating quality products and fulfilling production commitments.
Maintained accurate records of office supply purchases, pricing, and documentation.
Established and implemented a multifaceted spreadsheet for tracking attendance to assist management with decisions regarding appropriate discipline, raise reviews, and production quotas.
Managed employee records, ensuring accuracy and compliance with HR policies.

SMITH CHIROPRACTIC

03.2007 - 11.2012

Managed front desk operations, ensuring efficient appointment scheduling and patient flow.
Maintained accurate patient records using electronic health record (EHR) systems for seamless data management.
Provided exceptional customer service to patients, addressing inquiries about services and procedures, and resolving concerns promptly.
Demonstrated products for sale.
Assisted the doctor with orthotic footwear assessments for patient pain reduction.
Prepared mailings for promoting patient retention and referrals.
Oversaw inventory management of office supplies, ensuring availability for daily operations without excess spending.
Handled cash transactions and maintained sales and payments records accurately.
Handled sensitive information with discretion while maintaining strict confidentiality standards.

Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Kept reception area clean and neat to give visitors positive first impression.
Managed electronic health records, ensuring accuracy and compliance with regulations.
Resolved customer problems and complaints.