Tina Henry
North Las Vegas,NV
Summary
Dynamic professional adept at adapting to diverse environments and acquiring new skills efficiently. Proven ability to leverage quick learning to enhance productivity and facilitate seamless transitions in various roles. Committed to ongoing personal and professional development while driving effective change initiatives.
Overview
18
18
years of professional experience
Work History
Guest Services Administrative Manager
The Venetian Resort Las Vegas
Las Vegas, NV
10.2018 - Current
- Assisted in payroll processing and billing activities.
- Created and distributed weekly team schedules.
- Oversaw office supplies to ensure timely replenishment.
- Cultivated strong rapport with colleagues and leadership.
- Maintained cleanliness standards consistently.
- Maintained compliance with organizational policies.
- Contributed valuable suggestions in discussions to address problems.
- Kept detailed records for managerial review.
- Analyzed complaints from staff about workplace environment and salary issues.
Guest Services Expeditor
The Palazzo
Las Vegas, NV
01.2015 - 10.2018
- Managed inbound call routing and directed inquiries to relevant departments.
- Supported GSM's by managing group delivery tasks and porterage.
- Collaborated with GSMs, FSMs, and various departments to resolve guest challenges.
- Elevated guest service quality through prompt assistance with baggage procedures, laundry orders, amenities demand, housekeeping tasks, and equipment offerings.
- Assisted customers by providing hotel information and resolving common complaints.
- Provided precise directions to the hotel and nearby attractions.
- Ensured superior service delivery via proactive engagement and excellent communication.
Housekeeper
The Palazzo
Las Vegas, NV
06.2012 - 02.2015
- Performed work in accordance with policies and procedures to maintain 5-diamond standards.
Stylist
Bebe
Las Vegas, NV
06.2011 - 02.2012
- Provided personalized shopping experiences by building strong customer relationships.
Supervisor
kate spade
Las Vegas, NV
10.2006 - 01.2011
- Collaborated with general manager to draft sales strategies for corporate clients.
- Developed effective loss prevention training module.
- Defined and maintained clear objectives to ensure team collaboration.
- Supervised employee performance, offering actionable feedback.
- Adhered to organizational standards, targets, and communication directives.
- Managed shift-based employee schedules in alignment with availability.
- Maintained a positive working relationship with fellow staff and management.
Education
ABCs of CBA
The Venetian Academy
01-2024
Elevate
The Venetian Academy
01-2019
Some College (No Degree) - Cardiac Monitor Technician
College of Southern Nevada
Las Vegas, NV01-2012
High School Diploma -
Durango High School
Las Vegas, NV06.2004
Skills
- Operational efficiency
- Collaborative Leadership
- Staff Management
- Analytical thinking
- Supply management
- Employee Development
- Proficient in MS Office
- Talent Acquisition
- Payroll Management
- HR support
- Schedule management
- Communication skills
Timeline
Guest Services Administrative Manager
The Venetian Resort Las Vegas
10.2018 - Current
Guest Services Expeditor
The Palazzo
01.2015 - 10.2018
Housekeeper
The Palazzo
06.2012 - 02.2015
Stylist
Bebe
06.2011 - 02.2012
Supervisor
kate spade
10.2006 - 01.2011
Some College (No Degree) - Cardiac Monitor Technician
College of Southern Nevada
High School Diploma -
Durango High School
ABCs of CBA
The Venetian Academy
Elevate
The Venetian Academy
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