Tina Hermen
Angier,NC
Summary
I have more than twenty years of progressive experience in the field of healthcare. Extensive knowledge of people living with disease modifying challenges. I am a experienced pharmaceutical case manager adept at developing relationships with external and internal partners in the healthcare industry. I am a skilled communicator and problem solver. agile and adaptable with the ability to prioritize in a fast-paced environment. Strong skills in motivating, mentoring and coaching. Self-motivated and able to complete tasks with little or no supervision. Expertise in operational leadership, call management, digital innovation. A master of managing patient escalations, territory alignments, and ongoing training. Proven in creating strategic business plans, developing regional metrics and executing action plans.
Overview
27
27
years of professional experience
Work History
Senior Case Manager
Biogen
Durham, NC
08.2006 - Current
- Adept at leading multifaceted teams, optimizing performance, and ensuring quality standards.
- Expertise in operational leadership, call management, and digital innovation.
- Excellent in Salesforce and reporting.
- Spearheading pharmacovigilance and compliance audits.
- Skilled in fostering collaborative, interdepartmental communication.
- A master of managing patient escalations, territory alignments, and ongoing training.
- Experienced Pharmaceutical Case Manager adept at developing relationships with internal and external partners.
- Extensive background in disease-modifying therapies, customer-focused, and a clear understanding of working within a pharmaceutical business matrix.
- Highly skilled in issue resolution, time management, financial acumen, conflict resolution, emotional intelligence, project management, change and resilience, and self-awareness. Well-versed in various psychological styles.
- Demonstrate strong communication skills, including written and client relationships.
- Agile and adaptable, with agility to prioritize in a fast-paced environment.
- Strong development skills in monitoring, mentoring, and coaching.
- Self-motivated and able to complete tasks and produce results with no supervision.
- Very disciplined in working remotely.
- Strong strategic skills.
- Great collaborator.
- Excellent account management skills.
- "Familiar with marketplace insurance/Medicare and Medicaid."
- Expertise in Relationship Building, Time Management, Problem Solving, and Documentation Review.
Employee Activities Committee Leader
Biogen
Raleigh, NC
01.2009 - 01.2012
- Managed a team of twelve employees to design, develop, and implement activities for all RTP Biogen employees.
- Serve as subject matter expert for products and process completion.
- Managed projects from project initiation/scope definition, project planning, timelines, business requirements, and solution analysis to achieve success.
- Managed budgeting and costs.
- Maintained leadership for three years in conjunction with my normal Case Manager role.
St. Joseph Rehabilitation Center
Saint Joseph Missouri
Saint Joseph, MO
01.1998 - 01.2000
- Manage patient accounts, internal and external.
- Monitor and access patient evaluations.
- Evaluate healthcare regulatory requirements.
- Provide state-regulated documents.
- Work within regional teams to address process improvements and value impact to the company.
Education
Master of Science - Master of Healthcare Financial Management
University of Phoenix
Tempe, AZ06-2005
Bachelor of Science - Psychology
Campbell University
Buies Creek, NC06-1995
Skills
- Care Planning
- Resource advocacy
- Care Coordination
- In-Home Care
- Disease management
- Outreach Programs
- Client Advocacy
- Salesforce
- Insurance collaboration
- Care advocacy
- Community Resources
- Needs Assessment
- Health History Documentation
- Referral Coordination
- Chronic Disease Management
- Performance Tracking
- Records Management
- Case Management
- MS Office
- Patient support
- Utilization Management
- Stakeholder Collaboration
- Patient Assessments
- Documentation proficiency
- Problem-Solving
- Program Development
- Relationship Building
- Indirect Patient Care
- Email and Telephone Etiquette
- Data Entry and Analysis
- Interdisciplinary Collaboration
- Progress evaluations understanding
- Annual Case Reviews
- Social Work
- Intervention Plans
- Progress Evaluations
- Conflict Resolution
- Treatment Planning
- Crisis Intervention
- Direct Patient Care
- Cross-Functional Collaboration
- Decision-Making
- Home Visits and Inspections
- Positive Attitude
- Medical Records Management
- Quality Assurance Controls
- Case Planning
- Case Documentation
- Patient Assessment
- Organization and Multitasking
- Family Education Programs
- Patient Needs Assessment
- Documentation And Reporting
Timeline
Employee Activities Committee Leader
Biogen
01.2009 - 01.2012
Senior Case Manager
Biogen
08.2006 - Current
St. Joseph Rehabilitation Center
Saint Joseph Missouri
01.1998 - 01.2000
Master of Science - Master of Healthcare Financial Management
University of Phoenix
Bachelor of Science - Psychology
Campbell University
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