TINA HERRIOTT
Hiram,GA
Summary
Dynamic General Manager with a distinguished record at Home2 Suites by Hilton, driving revenue growth and enhancing customer relations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
<ul> <li>Achieved revenue and cost objectives through effective marketing and planning tools.</li> <li>Fostered employee engagement by serving as a working leader for team members.</li> <li>Monitored labor, scheduling weekly, and conducted inventory checks bi-weekly.</li> <li>Participated in P&L reviews to assess financial performance.</li> <li>Strived to meet or exceed budgeted Gross Operating Profit targets.</li> <li>Resolved conflicts for guest services and internal team dynamics.</li> <li>Enforced cash and credit card procedures per company and brand standards.</li> <li>Collaborated with corporate on all accounting functions, including accounts payable and receivable.</li> </ul>
Home2 Suites by Hilton Lithia Springs
Lithia Springs, Georgia
01.2021 - Current
- Achieved revenue and cost objectives through effective marketing and planning tools.
- Fostered employee engagement by serving as a working leader for team members.
- Monitored labor, scheduling weekly, and conducted inventory checks bi-weekly.
- Participated in P&L reviews to assess financial performance.
- Strived to meet or exceed budgeted Gross Operating Profit targets.
- Resolved conflicts for guest services and internal team dynamics.
- Enforced cash and credit card procedures per company and brand standards.
- Collaborated with corporate on all accounting functions, including accounts payable and receivable.
<ul> <li>Provided administrative support for Sales Director to ensure high guest satisfaction levels.</li> <li>Processed orders accurately and on time, meeting customer requirements.</li> <li>Collaborated with departments to streamline sales, marketing, inquiries, and deliveries.</li> <li>Solicited organizations for conferences, designing promotional group rates to boost bookings.</li> <li>Negotiated new and repeat business through sales calls, networking, and referrals.</li> <li>Coordinated customer specifications with departments to resolve issues promptly.</li> <li>Analyzed market trends to develop marketing strategies that exceeded revenue goals.</li> <li>Built relationships with key SMERF accounts to enhance market share.</li> </ul>
Courtyard by Marriott Atlanta Windy Hill/Ballpark
Atlanta, Georgia
05.2018 - 01.2021
- Provided administrative support for Sales Director to ensure high guest satisfaction levels.
- Processed orders accurately and on time, meeting customer requirements.
- Collaborated with departments to streamline sales, marketing, inquiries, and deliveries.
- Solicited organizations for conferences, designing promotional group rates to boost bookings.
- Negotiated new and repeat business through sales calls, networking, and referrals.
- Coordinated customer specifications with departments to resolve issues promptly.
- Analyzed market trends to develop marketing strategies that exceeded revenue goals.
- Built relationships with key SMERF accounts to enhance market share.
Ul LiRevitalized Dormant Accounts, Securing New Hotel Sales and Catering Business Using Knowlan Method./li LiNegotiated Rates and Executed Contracts, Enhancing Overall Sales Effectiveness./li LiSpearheaded Weekly BEO/Resume Meetings to Align Team Efforts With Client Expectations./li LiInitiated Pre-function and Post-function Meetings to Ensure Seamless Event Execution./li LiDelegated Responsibilities Based on Meeting Planner Requests to Optimize Service Delivery./li LiMaximized Revenue Generation, Achieving 150% of Catering Goal Through Strategic Upselling./li/ul
Hampton Inn & Suites by Hilton Atlanta Downtown
Atlanta, Georgia
07.2017 - 05.2018
- Revitalized dormant accounts, securing new hotel sales and catering business using Knowlan Method.
- Negotiated rates and executed contracts, enhancing overall sales effectiveness.
- Spearheaded weekly BEO/Resume meetings to align team efforts with client expectations.
- Initiated pre-function and post-function meetings to ensure seamless event execution.
- Delegated responsibilities based on meeting planner requests to optimize service delivery.
- Maximized revenue generation, achieving 150% of catering goal through strategic upselling.
<ul> <li>Ensured customer satisfaction throughout entire check-in and check-out process.</li> <li>Resolved customer concerns by prioritizing needs and adhering to problem resolution protocols.</li> <li>Coordinated Group Sales meetings and events in hotel meeting facilities.</li> <li>Conducted sales calls to generate new business and maintain existing accounts.</li> <li>Served as Administrative Assistant to Director of Sales, facilitating efficient operations.</li> <li>Managed inventory for hotel Sundry Shop to optimize stock levels.</li> <li>Recognized twice as Employee of Year for dedication to guests and coworkers.</li> </ul>
Courtyard by Marriott Atlanta I-75/N
Marietta, Georgia
01.2015 - 07.2017
- Ensured customer satisfaction throughout entire check-in and check-out process.
- Resolved customer concerns by prioritizing needs and adhering to problem resolution protocols.
- Coordinated Group Sales meetings and events in hotel meeting facilities.
- Conducted sales calls to generate new business and maintain existing accounts.
- Served as Administrative Assistant to Director of Sales, facilitating efficient operations.
- Managed inventory for hotel Sundry Shop to optimize stock levels.
- Recognized twice as Employee of Year for dedication to guests and coworkers.
<ul> <li>Oversaw property operations, managing associates and contractors to ensure optimal performance.</li> <li>Implemented strategies that boosted guest satisfaction in reservations, food, and beverage services.</li> <li>Enhanced sales efforts by promoting packages and engaging potential clients.</li> <li>Scheduled staff work shifts while resolving guest complaints using the LEARN method.</li> <li>Monitored compliance with licensing laws and health, safety, and statutory regulations.</li> <li>Facilitated hiring processes for qualified candidates across guest services, housekeeping, and food and beverage departments.</li> </ul>
Hilton Garden Inn/Home2 Suites by Hilton
Oxford, Alabama
06.2012 - 04.2014
- Oversaw property operations, managing associates and contractors to ensure optimal performance.
- Implemented strategies that boosted guest satisfaction in reservations, food, and beverage services.
- Enhanced sales efforts by promoting packages and engaging potential clients.
- Scheduled staff work shifts while resolving guest complaints using the LEARN method.
- Monitored compliance with licensing laws and health, safety, and statutory regulations.
- Facilitated hiring processes for qualified candidates across guest services, housekeeping, and food and beverage departments.
<ul> <li>Documented all management directives and guest requests in Micros Property Management System for timely action.</li> <li>Addressed guest concerns, complaints, or suggestions to enhance service quality.</li> <li>Executed supervisory responsibilities in alignment with organizational policies and legal standards.</li> <li>Monitored guest history, group block pick-ups, and cutoff dates for operational efficiency.</li> </ul>
Hilton Garden Inn Downtown Athens
Athens, Georgia
03.2008 - 11.2011
- Documented all management directives and guest requests in Micros Property Management System for timely action.
- Addressed guest concerns, complaints, or suggestions to enhance service quality.
- Executed supervisory responsibilities in alignment with organizational policies and legal standards.
- Monitored guest history, group block pick-ups, and cutoff dates for operational efficiency.
<ul> <li>Conducted employee meetings to communicate policies, procedures, and brand standards.</li> <li>Informed team members of new programs to enhance guest satisfaction and operational excellence.</li> <li>Responded promptly to guest complaints, ensuring effective conflict resolution.</li> <li>Assisted with inventory management to optimize room revenue and meet budget targets.</li> <li>Organized accounts payable/receivable and managed deposit processes.</li> <li>Entered direct bill information into the system accurately.</li> <li>Created positive work atmosphere, promoting safety for employees and guests.</li> <li>Monitored and trained team members to uphold brand standards and foster high morale.</li> </ul>
Hilton Garden Inn Downtown Athens
Athens, Georgia
05.2003 - 09.2007
- Conducted employee meetings to communicate policies, procedures, and brand standards.
- Informed team members of new programs to enhance guest satisfaction and operational excellence.
- Responded promptly to guest complaints, ensuring effective conflict resolution.
- Assisted with inventory management to optimize room revenue and meet budget targets.
- Organized accounts payable/receivable and managed deposit processes.
- Entered direct bill information into the system accurately.
- Created positive work atmosphere, promoting safety for employees and guests.
- Monitored and trained team members to uphold brand standards and foster high morale.
Education
Hotel Management
04/2013
04.2013
Diploma -
Athens, GA
Athens, GA05.2002
Skills
- Marketing strategies
- Reliability and dependability
- Interpersonal effectiveness
- Marketing strategies
- Reliability and dependability
- Interpersonal effectiveness
Certification
- Hilton Accelerated Core Sales Training Certification, Home2 Success Certification, CPR, TIPs Certified
- OnQ R&I, MARSHA Certification, STS
- RAPID, Backyard Sales
References
Available upon request
Timeline
<ul> <li>Achieved revenue and cost objectives through effective marketing and planning tools.</li> <li>Fostered employee engagement by serving as a working leader for team members.</li> <li>Monitored labor, scheduling weekly, and conducted inventory checks bi-weekly.</li> <li>Participated in P&L reviews to assess financial performance.</li> <li>Strived to meet or exceed budgeted Gross Operating Profit targets.</li> <li>Resolved conflicts for guest services and internal team dynamics.</li> <li>Enforced cash and credit card procedures per company and brand standards.</li> <li>Collaborated with corporate on all accounting functions, including accounts payable and receivable.</li> </ul>
Home2 Suites by Hilton Lithia Springs
01.2021 - Current
<ul> <li>Provided administrative support for Sales Director to ensure high guest satisfaction levels.</li> <li>Processed orders accurately and on time, meeting customer requirements.</li> <li>Collaborated with departments to streamline sales, marketing, inquiries, and deliveries.</li> <li>Solicited organizations for conferences, designing promotional group rates to boost bookings.</li> <li>Negotiated new and repeat business through sales calls, networking, and referrals.</li> <li>Coordinated customer specifications with departments to resolve issues promptly.</li> <li>Analyzed market trends to develop marketing strategies that exceeded revenue goals.</li> <li>Built relationships with key SMERF accounts to enhance market share.</li> </ul>
Courtyard by Marriott Atlanta Windy Hill/Ballpark
05.2018 - 01.2021
Ul LiRevitalized Dormant Accounts, Securing New Hotel Sales and Catering Business Using Knowlan Method./li LiNegotiated Rates and Executed Contracts, Enhancing Overall Sales Effectiveness./li LiSpearheaded Weekly BEO/Resume Meetings to Align Team Efforts With Client Expectations./li LiInitiated Pre-function and Post-function Meetings to Ensure Seamless Event Execution./li LiDelegated Responsibilities Based on Meeting Planner Requests to Optimize Service Delivery./li LiMaximized Revenue Generation, Achieving 150% of Catering Goal Through Strategic Upselling./li/ul
Hampton Inn & Suites by Hilton Atlanta Downtown
07.2017 - 05.2018
<ul> <li>Ensured customer satisfaction throughout entire check-in and check-out process.</li> <li>Resolved customer concerns by prioritizing needs and adhering to problem resolution protocols.</li> <li>Coordinated Group Sales meetings and events in hotel meeting facilities.</li> <li>Conducted sales calls to generate new business and maintain existing accounts.</li> <li>Served as Administrative Assistant to Director of Sales, facilitating efficient operations.</li> <li>Managed inventory for hotel Sundry Shop to optimize stock levels.</li> <li>Recognized twice as Employee of Year for dedication to guests and coworkers.</li> </ul>
Courtyard by Marriott Atlanta I-75/N
01.2015 - 07.2017
<ul> <li>Oversaw property operations, managing associates and contractors to ensure optimal performance.</li> <li>Implemented strategies that boosted guest satisfaction in reservations, food, and beverage services.</li> <li>Enhanced sales efforts by promoting packages and engaging potential clients.</li> <li>Scheduled staff work shifts while resolving guest complaints using the LEARN method.</li> <li>Monitored compliance with licensing laws and health, safety, and statutory regulations.</li> <li>Facilitated hiring processes for qualified candidates across guest services, housekeeping, and food and beverage departments.</li> </ul>
Hilton Garden Inn/Home2 Suites by Hilton
06.2012 - 04.2014
<ul> <li>Documented all management directives and guest requests in Micros Property Management System for timely action.</li> <li>Addressed guest concerns, complaints, or suggestions to enhance service quality.</li> <li>Executed supervisory responsibilities in alignment with organizational policies and legal standards.</li> <li>Monitored guest history, group block pick-ups, and cutoff dates for operational efficiency.</li> </ul>
Hilton Garden Inn Downtown Athens
03.2008 - 11.2011
<ul> <li>Conducted employee meetings to communicate policies, procedures, and brand standards.</li> <li>Informed team members of new programs to enhance guest satisfaction and operational excellence.</li> <li>Responded promptly to guest complaints, ensuring effective conflict resolution.</li> <li>Assisted with inventory management to optimize room revenue and meet budget targets.</li> <li>Organized accounts payable/receivable and managed deposit processes.</li> <li>Entered direct bill information into the system accurately.</li> <li>Created positive work atmosphere, promoting safety for employees and guests.</li> <li>Monitored and trained team members to uphold brand standards and foster high morale.</li> </ul>
Hilton Garden Inn Downtown Athens
05.2003 - 09.2007
Hotel Management
04/2013
Diploma -
Athens, GA
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