Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Hess

Rittman,Ohio

Summary

Customer-oriented professional with expertise in client relations, insurance claims coordination, and high-volume call center operations. Skilled at resolving customer concerns, managing schedules, and ensuring data accuracy in fast-paced environments. Known for attention to detail, adaptability, and delivering exceptional service experiences.

Overview

3
3
years of professional experience

Work History

CUSTOMER SERVICES REPRESENTATIVE

Safelite
05.2024 - 08.2024
  • Answered inbound calls and responded to online inquiries to schedule service appointments.
  • Delivered exceptional customer service by addressing inquiries, resolving complaint, and coordinating service appointments efficiently.
  • Assisted customers with navigating insurance claim processes and insured accurate documentation of service detail.
  • Accurately entered and updated customer and service information in Safelite’s systems.
  • Worked closely with technicians and dispatch teams to ensure seamless scheduling and service delivery for customer.
  • Promoted additional services or upgrades when appropriate.
  • Surpassed customer satisfaction targets by maintaining professionalism and empathy in every customer interaction.

GENERAL CLEANER

Trease Road Child Care Center
Wadsworth, US
08.2022 - 04.2024
  • Cleaned and disinfected classrooms, bathrooms, play areas, kitchens, and common spaces daily.
  • Sanitized high-touch surfaces such as door handles, light switches, and tables regularly.
  • Safely handled and stored cleaning supplies and followed all health and safety protocols.
  • Reported any maintenance issues, safety hazards, or supply needs to management.

CUSTOMER SERVICE REPRESENTATIVE

H&R Block-Seasonal
Akron, US
02.2021 - 12.2021
  • Supported the Office Manager (Team Leader) in overseeing office operations and workflow.
  • Provided guidance, coaching, and encouragement to tax professionals and front desk associates.
  • Greeted clients warmly, managed appointment scheduling, and ensured a high-quality customer experience.
  • Resolved client issues by offering effective solutions and guidance.
  • Provided support during peak seasons to meet customer demands.
  • Helped onboard and train seasonal associates on H&R Block systems, policies, and procedures.
  • Ensured compliance with IRS regulations and company policies.
  • Performed daily cash handling, deposits, and office reporting tasks.
  • Managed customer inquiries through phone, email, and in-person interactions.
  • Utilized software tools to input client data and track filings.

Education

GED -

Golconda CCC
Golconda, IL
12-1993

Skills

  • CRM tools
  • Insurance Claims Assistance
  • Microsoft Office Suite
  • Call Center Technology
  • Multitasking
  • Active listening skills
  • Scheduling expertise
  • Data accuracy
  • Cash handling
  • Phone system management
  • Critical thinking skills
  • Remote operations proficiency
  • Detail orientation

Timeline

CUSTOMER SERVICES REPRESENTATIVE

Safelite
05.2024 - 08.2024

GENERAL CLEANER

Trease Road Child Care Center
08.2022 - 04.2024

CUSTOMER SERVICE REPRESENTATIVE

H&R Block-Seasonal
02.2021 - 12.2021

GED -

Golconda CCC

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