Tina Hicks
Indianapolis,IN
Summary
Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager/Cook Supervisor
Famous Steaks & Lemonade
11.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Manager
Captain Jay's Fish & Chicken
04.2010 - 11.2013
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Manager
Famous Steak And Lemonade- Fish And Chicken Restaurant
03.2006 - 04.2010
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Crispus Attucks Highschool
1140 Dr. Martin Luther King St.06.1984
Skills
- Performance Management
- Workforce Management
- Expense Tracking
- Operations Management
- Staff Training and Development
- Staff Management
- Team Leadership
- Product Management
- Cross-Functional Teamwork
- Organizational Skills
- Decision Making
- Supply Chain Management
- Schedule Management
Certification
ServSaFe Certification
Timeline
Manager/Cook Supervisor
Famous Steaks & Lemonade
11.2013 - Current
General Manager
Captain Jay's Fish & Chicken
04.2010 - 11.2013
Manager
Famous Steak And Lemonade- Fish And Chicken Restaurant
03.2006 - 04.2010
High School Diploma -
Crispus Attucks Highschool
ServSaFe Certification
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