Tina Higgins
Wingo,US
Summary
Drive Lead and Phlebotomist with over two decades of exceptional customer service and one decade in blood collection and donor relationship management, excelling in leading mobile blood drives and ensuring quality control. Demonstrates expertise in medical terminology, patient care, and phlebotomy, while also leveraging sales and customer service skills to enhance donor retention and operational efficiency. Passionate about fostering a culture of excellence and innovation, with a proven track record of building lasting relationships and achieving results in diverse environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Drive Lead/Phlebotomist
American Red Cross
Paducah, US
06.2022 - Current
- Oversee blood collection operations, ensuring compliance and safety standards.
- Train and mentor new staff, enhancing team efficiency and skill set.
- Manage inventory, reducing waste and optimizing resource allocation.
- Implement protocols to improve patient experience and satisfaction.
- Analyze data to improve collection strategies and operational outcomes.
Sales Representative
Paramount Metal Mall
Mayfield, US
08.2020 - 01.2024
- Drive sales growth through strategic client engagement, achieving measurable revenue increases.
- Collaborate with team to enhance customer satisfaction, resulting in improved retention rates.
- Analyze market trends to identify opportunities, contributing to significant sales expansion.
- Support clients by providing tailored solutions, ensuring optimal product utilization.
- Facilitate problem-solving initiatives to address client concerns, enhancing service quality.
Forklift Operator/Material Handler/Machine Operator
Saputo Dairy Foods USA
Murray, US
10.2015 - 04.2020
- Operated forklifts to optimize warehouse efficiency, reducing loading time by 12%.
- Handled materials ensuring safety and accuracy, resulting in a 9% decrease in errors.
- Maintained machinery to ensure smooth operations, minimizing downtime by 15 hours monthly.
Phlebotomist
American Red Cross
Paducah, US
11.2011 - 06.2015
- Participated in continuing education to stay current with phlebotomy practices.
- Provided excellent customer service while interacting with patients.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Maintained a clean, safe, and organized work environment.
- Checked hemoglobin levels of individuals prior to blood donation.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
Training Coordinator/Server/Bartender
Texas Roadhouse
Paducah, US
06.2004 - 11.2011
- Coordinated training sessions, enhancing staff skills and service quality.
- Served and bartended, ensuring customer satisfaction and repeat business.
- Developed training materials, improving employee performance and efficiency.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Collaborated with team to streamline operations, boosting productivity.
Education
Phlebotomy certification -
Shawnee Community College
Ullin, IL01.2011
Skills
- Phlebotomy
- Customer Service
- Forklift Operation
- Inventory Control
- Sales
- Warehouse Management
- Order Picking
- Bartending
- Data Entry
- Venipuncture
- Patient Care
- Merchandising
- Computer Skills
- Medical Terminology
Certification
- Certified Forklift Operator
- BLS Certification
- Certified Phlebotomy Technician
- CPR Certification
- PBT (ASCP)
Timeline
Drive Lead/Phlebotomist
American Red Cross
06.2022 - Current
Sales Representative
Paramount Metal Mall
08.2020 - 01.2024
Forklift Operator/Material Handler/Machine Operator
Saputo Dairy Foods USA
10.2015 - 04.2020
Phlebotomist
American Red Cross
11.2011 - 06.2015
Training Coordinator/Server/Bartender
Texas Roadhouse
06.2004 - 11.2011
Phlebotomy certification -
Shawnee Community College