Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Software
Work Availability
Interests
Languages
Timeline
Hi, I’m

Tina Hillman

Pittsburgh,PA
Wisdom is knowing the right path to take. Integrity is taking it.
M.H. Mckee
Tina Hillman

Summary

Professional Benefits Advisor with proven ability to evaluate and optimize employee benefits programs. Adept at fostering team collaboration and navigating dynamic environments to achieve results. Expertise in benefits administration, regulatory compliance, and employee communication, with strong focus on delivering impactful solutions. Reliable and adaptable, ensuring seamless integration with organizational needs and goals.

Overview

27
years of professional experience
1
Certification

Work History

Aflac

Benefits Advisor
01.2025 - Current

Job overview

  • Assisted in the development of communication materials related to benefits plans, increasing awareness of program updates or changes.
  • Streamlined claims processing, accelerating resolution times and improving employee experience.
  • Partnered with HR leadership to review and update benefits-related policies and procedures, ensuring legal compliance and best practices.

Medcom Benefit Solutions

Account Manager - B2B Business Development and Sales
07.2023 - 09.2024

Job overview

  • Increased broker sales and orders by30% in the first6 months of obtaining accounts
  • Delivered comprehensive training with100+ calls for brokers on regulatory compliance requirements, reducing the incidence of non-compliance issues
  • Created and Audited Plan Documents to ensure accuracy
  • Excavated new and existing relations with large brokers to create a friendly and safe atmosphere for communication and relationship longevity
  • Increased client satisfaction by cultivating strong relationships and understanding client needs.
  • Analyzed market trends to inform strategic recommendations for clients.

MarketSource

Airbag Recall Specialist
05.2023 - 07.2023

Job overview

  • Efficiently maintain daily routes to visit vehicle owners
  • Clearly explain the dangers of the recall for the airbags that are exploding when deployed
  • Build and nourish dealership relations to have the program run smoothly in local area
  • Update Salesforce with detailed notes and photos of each stop
  • Attend remote weekly staff meetings on Microsoft Teams
  • Meet and succeed daily and quarterly statistics
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.

Marcman Solutions

Outreach Specialist
07.2022 - 03.2023

Job overview

  • Effectively communicate with the public about homeowner assistance funds and processing guidelines
  • Promptly set up booths at outreach programs to engage with the public
  • Compassionately work with stressed homeowners needing assistance
  • Operate within DEO and Marcman guidelines

Healthy Dollars, Inc.

Marketing Specialist
08.2020 - 01.2021

Job overview

  • Enhance and intensify marketing materials and strategies, including website, for a more positive customer experience and user friendliness
  • Proofread documentation and update information
  • Analyze competitor market presence to prepare for marketing strategies
  • -Remote

Medcom Benefit Solutions

Account Manager
08.2019 - 03.2020

Job overview

  • Provide technical guidance to Brokers and Clients for Alegeus task operations and provide education in a simplistic manner to avoid information overload
  • Conducted training with customer service departments to enhance their understanding and increase departments fluidity

Colonial Life Tina Hillman

Sales - Area Development Manager
02.2016 - 10.2019

Job overview

  • Experienced three different positions in my career with Colonial-
  • ADM - Area Development Manager - Daytona Beach FL
  • DGM - District General Manager - Southern Oregon - Northern California District
  • Colonial Life Agent - Phoenix AZ
  • Creative networking
  • Exceeded the90-day goal of $100K in less than a month!
  • Brought teams together fostering trust, respect, and honor
  • Consulted with business owners to find the best resolution for their company benefit programs
  • Attained the unattainable company
  • -Remote

Wells Fargo Bank - Apex Systems Staffing

Risk Analyst IT - Contractor
01.2017 - 01.2018

Job overview

  • Designed and Created employer user manuals for efficient operation and guidance
  • Scrutinized IT access risks
  • Promptly deactivated toxic access from contractors
  • Successfully tracked and categorized risk incidences to streamline future systems
  • Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
  • Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.

State Farm Bank

Banking Call Center Specialist
01.2015 - 12.2015

Job overview

  • Call center special tier2
  • Promoted to resolve advanced customer and rep assistance inquiries
  • Fluently guided end users through the bank loan applications
  • Assisted customers with technical support
  • Explained credit denials to applicant and educated them on options to improve their credit

Dollar General

Manager - Key Holder
08.2015 - 11.2015

Job overview

  • Successfully moved from Store Associate to Management by showing team building skills and creative sales techniques
  • Managed daily store functions of open and close of store including daily reports for balancing staff on duty and closing totals
  • Created a positive work and shopping environment to increase sales
  • Promptly resolved customer escalations
  • Increase customer loyalty by40% due to strong customer service

Aflac Insurance

Insurance Administrator (Contractor)
03.2015 - 07.2015

Job overview

  • Ensured accurate and prompt filing client insurance claims and track and update as information is available
  • Maintained any updates for sales managers on their Gmail Calendar; set appointments
  • Performed monthly reconciliation reports and Export to Excel to sort, filter and calculate
  • Imported Excel sheets into the main document to filter, sort and eliminate duplicates and create pivot graphs

Delta Dental

Dental Call Center Representative
11.2014 - 03.2015

Job overview

  • Successfully answered100+ phone calls per day
  • Exceeded division metrics
  • Resolved dental insurance inquiries
  • Educated customers on dental policy benefits

Rearden Commerce

Sales
01.2013 - 05.2013

Job overview

  • Outbound / Cold Calls Sales in Call Center environment with SalesForce.com client database
  • Research prospects on internet with Google and Yelp to establish qualifications for our program
  • Initiate call to speak with owner or decision-maker to discuss program
  • Complete conversation by ensuring sale of program and emailing over Word docs for signatures or e-sign docs
  • Document each call with detailed information on SalesForce.com
  • Track our commission and stats on Excel
  • Technical usage: Salesforce.com, Lync, MS Outlook, Calendar and Word, Excel, Google searches, Yelp research
  • - Randstad Staffing

Genworth Financial

Return Mail Coordinator (Contractor)
05.2011 - 11.2011

Job overview

  • Mastered current work procedures and analyzed current practices
  • As end-result I have revised some processes and developed new procedures that increased work production by75% and presented information with PowerPoint presentations
  • Eliminated redundant work practices and freed wasted storage by properly tracking storage items in Excel
  • Serve as a major point of contact for executive leadership team in several ways to store information with SharePoint

Arizona Public Service

Talent Acquisition Coordinator (Contractor)
06.2010 - 12.2010

Job overview

  • Performed quality assurance audits on client files for accurate dates, times, and proper documentation
  • Liaison amongst Recruiters, Candidates, Background Screening Company and Clinic Department to ensure all prospects were screened via email and phone with tracking in Excel as well as SharePoint
  • Conducted E-verify government research and created appropriate documentation for talent files

Genworth Financial

Document Imaging Specialist (Contractor)
12.2009 - 05.2010

Job overview

  • Created all proposals for executive leadership with PowerPoint documents
  • Researched and Gathered input from all necessary departments to ensure all legal needs were met
  • Implemented newly streamlined processes with Excel tracking, enhancing productivity – eliminating one extra staff position, decreasing department budget by $36,000/year
  • Freed wasted storage space –allowing room for growth without additional office space

The U-Turn Foundation

Bookkeeper and HR Benefits Coordinator
11.2007 - 04.2008

Job overview

  • When I came to the foundation there was not an HR Department or Grants person
  • I developed this side of the foundation and created stability for the staff and management
  • Organized multi-level accounts on general ledger; AP/AR, efficiently kept books, employee payroll and vacation time in accurate status and provided many other general office management duties to maintain operating costs at lowest level
  • Reviewed and processed with Wells Fargo Payroll application for staff of8 employee payroll records using online Wells Fargo Payroll System and effectively communicated with outside vendors for ongoing changes and updates of records
  • Continuously filed status and client information to government reporting agencies for requests of funding averaging over $100,000 in monthly expenses through SharePoint online applications
  • Maximized productivity of office staff by eliminating down-time due to properly maintaining office equipment
  • Developed and designed professional business cards to present the Foundation in a professional manner utilizing VistaPrint Business Card website

Best Western Headquarters

RFP Analyst (Contractor)
05.2006 - 12.2006

Job overview

  • Led team members to optimize processing time of incoming hotel solicitation of services and pricing
  • Accurately manipulated data files in MS Access to ASCII quote comma delimited files
  • Imported client files in text format into MS Access database to initiate custom queries and Export to Excel files
  • Resolved property rate conflicts and scheduling to abide by corporate standards via telephone conversations and MS Outlook emails
  • Provided effective ongoing training for new temporary help for seasonal demands

Arizona Public Service

Executive Admin Coordinator
12.1999 - 04.2006

Job overview

  • Budget analyst for department – successfully eliminated $50,000 in illegitimate charges to department’s budget
  • Programmed custom MS Access Database to resolve growing needs of department and the new pilot program for Underground Assurance Program and database for Forestry and Special Programs
  • Point of Contact for Managers, Lineman, Journeyman, and Safety Department to coordinate projects and supplies
  • Gathered all necessary information and client needs to properly construct databases which I programmed in MS Access
  • Presented MS PowerPoint proposal of databases to Executive Management for approval – Successfully received

Acxiom aka Computer Graphics

Sales Support / Customer Support
07.1998 - 05.1999

Job overview

  • Enhanced and upgraded shipping department; developed tracking system and database for more efficient processing
  • Developed strong relationships with the Sales and Programming department and became the liaison between the two
  • Designed and wrote company training materials for the sales support and data manipulation department
  • Automated account invoicing creating stability to the finance department
  • Promoted custom software at user conferences with live product demonstrations

Education

Western Governors University

Bachelor of Psychology

University Overview

(Currently pursuing)

Glendale Community College

from Criminal Justice & Psychology

Arizona State University

from Criminal Justice & Psychology

Mesa Community College

from Accounting and Business

Skills

  • Employee Training
  • Team Leadership
  • Sales Strategy Development
  • Comprehensive Office Oversight
  • Organizational Coordination
  • Budget Management
  • Software User Guides
  • Proficient Technical Writing Skills
  • Benefits administration
  • Operational risk management
  • Fraud Analyst
  • Crystal Reports
  • Microsoft Access
  • Visio
  • PeopleSoft
  • Sales Management
  • Project Management
  • Accounts Receivable
  • CRM Software; Salesforce, ACT, Hubspot, Zendesk
  • Account Management
  • Product Demos
  • Benefits analysis
  • Employee relations
  • Human resources expertise
  • Time management
  • Relationship building

Certification

  • Driver's License
  • Real Estate License
  • Life, Health and Accident Insurance License

Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

Remote

Important To Me

Flexible work hoursWork from home optionStock Options / Equity / Profit SharingCareer advancement

Software

Salesforce

PeopleSoft

Hubspot

Microsoft Office; Access, PowerPoint, Excel, Projects, OneNote

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Pet Rescue

Herbal Health

Nature Preservation

Languages

English
Native or Bilingual

Timeline

Benefits Advisor

Aflac
01.2025 - Current

Account Manager - B2B Business Development and Sales

Medcom Benefit Solutions
07.2023 - 09.2024

Airbag Recall Specialist

MarketSource
05.2023 - 07.2023

Outreach Specialist

Marcman Solutions
07.2022 - 03.2023

Marketing Specialist

Healthy Dollars, Inc.
08.2020 - 01.2021

Account Manager

Medcom Benefit Solutions
08.2019 - 03.2020

Risk Analyst IT - Contractor

Wells Fargo Bank - Apex Systems Staffing
01.2017 - 01.2018

Sales - Area Development Manager

Colonial Life Tina Hillman
02.2016 - 10.2019

Manager - Key Holder

Dollar General
08.2015 - 11.2015

Insurance Administrator (Contractor)

Aflac Insurance
03.2015 - 07.2015

Banking Call Center Specialist

State Farm Bank
01.2015 - 12.2015

Dental Call Center Representative

Delta Dental
11.2014 - 03.2015

Sales

Rearden Commerce
01.2013 - 05.2013

Return Mail Coordinator (Contractor)

Genworth Financial
05.2011 - 11.2011

Talent Acquisition Coordinator (Contractor)

Arizona Public Service
06.2010 - 12.2010

Document Imaging Specialist (Contractor)

Genworth Financial
12.2009 - 05.2010

Bookkeeper and HR Benefits Coordinator

The U-Turn Foundation
11.2007 - 04.2008

RFP Analyst (Contractor)

Best Western Headquarters
05.2006 - 12.2006

Executive Admin Coordinator

Arizona Public Service
12.1999 - 04.2006

Sales Support / Customer Support

Acxiom aka Computer Graphics
07.1998 - 05.1999

Glendale Community College

from Criminal Justice & Psychology

Arizona State University

from Criminal Justice & Psychology

Mesa Community College

from Accounting and Business

Western Governors University

Bachelor of Psychology

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Tina Hillman