Christina Houp
Louisville,KY
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
Walmart
01.2017 - 12.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Customer Service Cashier
McDonald's
01.2015 - 12.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Service Cashier
BP Convenient Store
01.2004 - 12.2005
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Customer Service Representative
Central Baptist Hospital
01.2001 - 12.2003
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Adhered to optimal standards for cleanliness, appearance and service.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
No Degree - Medical Coding And Billing Certificate
DeVry University And Keller School of Business
Online03.2025
Skills
- Guest Services
- Customer Complaint Resolution
- Merchandise Restocking
- Customer Service
- Cash Handling
- POS System Operation
Timeline
Customer Service Cashier
Walmart
01.2017 - 12.2020
Customer Service Cashier
McDonald's
01.2015 - 12.2015
Customer Service Cashier
BP Convenient Store
01.2004 - 12.2005
Customer Service Representative
Central Baptist Hospital
01.2001 - 12.2003
No Degree - Medical Coding And Billing Certificate
DeVry University And Keller School of Business
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