Summary
Overview
Work History
Education
Skills
Timeline
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Tina Houghtaling

Clearwater,FL

Summary

Seasoned professional with a proven track record at Uhaul Moving And Storage, adept in troubleshooting and customer service. Excelled in leadership roles, enhancing team efficiency and decision-making. Achieved significant improvements in inventory management and customer satisfaction. Skilled in both task delegation and payment processing, demonstrating a blend of hard and soft skills essential for operational excellence.

Overview

11
11
years of professional experience

Work History

Relief Manager

Uhaul Moving And Storage
07.2022 - Current
  • Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
  • Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
  • Conducted regular financial audits to maintain accurate records and identify areas for improvement.
  • Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Identified conflicts among employees and used interpersonal communication to find effective solutions.
  • Provided constructive feedback to workers, which improved morale, and boosted efficiency.
  • Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.

Marketing Co Storage Clerk

Uhaul Moving And Storage
02.2018 - 07.2022
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.

Executive Assistant

Uhaul Moving And Storage
02.2018 - 05.2018
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Answered high volume of phone calls and email inquiries.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Center Storage Manager

Uhaul Moving And Storage
11.2013 - 02.2018
  • Maintained accurate inventory records, enabling quick response to customer inquiries and order fulfillment needs.
  • Conducted regular audits of stored products, ensuring quality control measures were in place to minimize waste or damage.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Collections
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Education

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
05.2004

Skills

  • Troubleshooting issues
  • Payment Processing
  • Paperwork Processing
  • Customer Service
  • Team Leadership
  • Decision-Making
  • Problem Resolution
  • Scheduling and Coordinating
  • Work Planning and Prioritization
  • Professional and Courteous
  • Good Judgment
  • Task Delegation

Timeline

Relief Manager

Uhaul Moving And Storage
07.2022 - Current

Marketing Co Storage Clerk

Uhaul Moving And Storage
02.2018 - 07.2022

Executive Assistant

Uhaul Moving And Storage
02.2018 - 05.2018

Center Storage Manager

Uhaul Moving And Storage
11.2013 - 02.2018

High School Diploma -

Cornerstone Christian Correspondence School

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Tina Houghtaling