Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Howard

Monmouth Junction,NJ

Summary

Organized Senior Accounts Receivable Specialist with 20 years of experience in accounts receivable and accounting fields. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Successful at efficiently handling client inquiries, billing and administrative tasks. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

17
17
years of professional experience

Work History

Accounts Receivable and Billing Specialist

Advantum Health
07.2019 - 10.2022
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Developed and implemented strategies to improve collection processes and reduce overdue payments.

Billing & Records Department Manager

Certified Credit & Collections
10.2017 - 07.2022
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Conducted performance reviews and implemented improvement plans.
  • Performed testing for billing modules, enhancing new functionality and process improvements.
  • Organized and updated databases, records and other information resources.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Created reports, presentations and other materials for executive staff.
  • Created organized filing system to manage department documents.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Accounts Receivable Specialist

Insight Global
01.2017 - 10.2017
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Conducted in-depth analysis of inquiries and complaints to compose appeal letters for clients.
  • Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
  • Contacted clients to collect information and communicate disposition of case, documenting interactions regarding eligibility, verification of benefits and claims payment status.
  • Identified root cause of denials to provide plans for denial resolution.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
  • Tracked files from origin to destination and troubleshot errors.

Reimbursement Case Manager

Inventiv Health/ Xerox
11.2014 - 05.2016
  • Manage and educate Sales team of 10
  • Research, resolve and respond to all Client inquiries via web chat, telephone, share drive or email
  • Program presentations
  • Follow guidelines for prescription drug assistance for a medication for ESRD patients.
  • Communicate effectively with Regional Sales Reps. via meetings, phone and emails
  • Process prescription orders and replacement orders; monitor tracking for all orders processed.
  • Maintain current knowledge regarding insurance options and requirements (state, federal and commercial payers)
  • Maintain monthly KPI goals and follow standard SOPs

Call Center Customer Service Specialist

COMSERV
05.2013 - 11.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system
  • Provide consumers and healthcare providers with superior, accurate and timely service in order to maintain and enhance the use and prescribing of Sanofi-US products
  • Provide basic technical support
  • Providing resolution to customer inquiries from multiple channels
  • Data capture to illustrate customer trending and product issues
  • Follow standard SOPs and maintain KPI goals
  • Capture customer inquiries in Siebel database with high level of accuracy
  • Function as a liaison between internal departments and external customers, centralizing all contact and information flow
  • Perform order processing within SAP system to fulfill refund and replacement requests
  • Maintain a high level knowledge of products, policies, and procedures
  • Handle all incoming calls routed to high call volume call center to fulfill consumer and healthcare provider orders,replacements, refunds and escalation orders


Patient Account Coordinator

Solomon Page
05.2012 - 01.2014
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Follow up on Arbitration cases, hearings, settlements etc.
  • Billing and collection for multiple carriers
  • Prepare appeals for denied incomplete payments to collect delinquent accounts
  • Posting Payments
  • Daily and Monthly Reconciliation Reports

Reimbursement Specialist/ Onsite Liaison

McKesson
08.2005 - 03.2011
  • Followed up on denied and unpaid claims to resolve problems and obtain payments.
  • Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
  • Employed clinical and billing codes expertise to correct billing inconsistencies.
  • Prevented delays and claim denials by correcting information prior to submission.
  • Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
  • Collected and analyzed data to identify trends and opportunities for improvement.
  • Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
  • Liaised between internal departments and external partners to promote efficient communication and collaboration.
  • Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
  • Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.

Education

GED -

New Brunswick ALC
New Brunswick, NJ

Skills

    Excel,Kareo, AthenaHealth Nextgen, Medisoft, Medics, QuickBooks, Siebel,PowerPoint,Synergy,

    SalesForce, CareCloud, Outlook, OneDrive, Microsoft Teams, Avaya, Cyber, Windows, Mac

    Attention to detail, analytical and problem solving, financial reporting

    Positive verbal and non verbal communication, delegation of tasks clearly, active listening skills, responsive, emotional intelligence, able to provide feedback effectively;

    sensitivity

Timeline

Accounts Receivable and Billing Specialist

Advantum Health
07.2019 - 10.2022

Billing & Records Department Manager

Certified Credit & Collections
10.2017 - 07.2022

Accounts Receivable Specialist

Insight Global
01.2017 - 10.2017

Reimbursement Case Manager

Inventiv Health/ Xerox
11.2014 - 05.2016

Call Center Customer Service Specialist

COMSERV
05.2013 - 11.2014

Patient Account Coordinator

Solomon Page
05.2012 - 01.2014

Reimbursement Specialist/ Onsite Liaison

McKesson
08.2005 - 03.2011

GED -

New Brunswick ALC

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