Tina Hsu
Jersey City,NJ
Summary
Passionate mental health counselor with several years of comprehensive experience delivering inpatient and outpatient services for optimum treatment. Well-rounded and respectful professional possessing critical understanding of complex, personalized diagnoses and treatment roadmaps. Familiar with community-based education programs and initiatives to improve growth, understanding, and overall patient mental health.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Mental Health Counselor
Village Psychology
New York, NY
06.2022 - Current
- Provide in-person and virtual psychotherapeutic interventions to individuals (adolescents to older adults), families, and couples, utilizing an integrative approach informed by psychoanalytic conceptualizations, person-centered therapy, CBT, mindfulness, and psychoeducation.
- Established rapport and facilitated meaningful discussions with patients using therapeutic communication techniques grounded in warmth, openness, and empathic listening.
- Enhanced professional expertise by attending seminars and engaging in weekly group and individual supervision, supplemented by psychoanalysis-focused readings (e.g., Freud, Winnicott, Klein, McWilliams, Ogden, Eigen)
- Provided referrals to outside resources when necessary.
- Coordinated client payments and insurance billing in collaboration with the group practice's billing department.
Clinical Intern
The Renfrew Centers
New York, NY
05.2021 - 05.2022
- Led group therapy sessions and provided meal support therapy for adolescents and adult women with eating disorders at the partial hospitalization and intensive outpatient levels of care.
- Provided weekly 1:1 therapy to individuals and families.
- Documented group notes, individual session notes, treatment plans, and discharge planning via an electronic medical records platform (Avatar).
- Conducted suicide risk and level-of-care assessments.
- Collaborated with multiple treatment teams for ongoing monitoring and patient support.
Masters Student
Fordham University
New York, NY
08.2020 - 05.2022
- Graduated with a 3.97 GPA, and a member of the Honor Society of Phi Kappa Phi.
- Graduate Research Assistant: The Psychological Impact of the COVID-19
Pandemic on Black Social Workers. The paper was published in The Journal of Humanistic Counseling on 11 June 2024 (DOI: 10.1002/johc.12227). - Graduate Teaching Assistant: Introduction to Counseling Skills (Fall Semester 2021)
- Chair of Alumni Relations, Student Association of Mental Health Counselors (September 2021 to May 2022)
Office Coordinator
Action for AIDS Singapore
Singapore, Singapore
11.2018 - 08.2020
- Delivered one-on-one holistic sexual health counseling, focusing on STI prevention and HIV/AIDS education, to individuals of diverse sexual orientations and genders in both clinical and outreach settings.
- Led a weekly peer support group for newly diagnosed HIV+ clients, fostering acceptance of their health status and providing a compassionate space for emotional support during a critical transition period.
- Conducted community outreach and advocacy at corporate and educational institutions, delivering up-to-date information on HIV in Singapore to reduce stigma and discrimination against individuals living with HIV/AIDS.
- Provided administrative support and oversaw various office operations for a nonprofit organization, ensuring smooth and efficient workflow.
Quality Assurance Agent
Belairdirect Insurance
Toronto, Canada
08.2016 - 07.2018
- Coached and developed sales teams of 8 to 15 agents, analyzing performance metrics to identify opportunities for improvement and implementing strategies to enhance key areas such as cross-selling success.
- Delivered feedback in innovative and engaging formats to support agents and sales managers, including initiatives like Call Quality Digest emails.
- Created, led, and presented operational impact audit results to upper management.
- Assisted in revising the onboarding process for new agents, incorporating consistent expert support alongside behavioral observation and guidance to ensure a smooth transition into the sales team.
- Organized the inaugural 2017 outing for the new subcommittee of the Intact Social Committee, while actively contributing to multiple subcommittees, including Community Charity, Theatre and Arts, Social Events, and the Christmas Party.
Licensed Insurance Agent
Belairdirect Insurance
Toronto, Canada
02.2015 - 08.2016
- Provided primary support to the Sales Manager in daily tasks, including conducting team meetings, offering coaching support to peers, and driving team engagement initiatives.
- Consistently exceeded performance metrics, including underwriting profitability, call efficiency, and client satisfaction, while consistently surpassing personal monthly sales targets.
- Co-presented The Code, a one-day sales and customer service training module to other sales teams within the Intact Corporation.
- Led a team of 11 members as Team Lead for Intact's 2016 Diversity Day, managing the planning and execution over a 2-month period.
- Ranked in the Top 50 Agents Region-wide. The Recipient of multiple monthly MVP awards. Promoted to Quality Assurance Analyst in August 2016.
Patient Care Coordinator
Altima Dental
Toronto, Canada
11.2014 - 02.2015
- Maintained accurate accounting, patient records, and insurance claims via Dentrix.
- Delivered exceptional patient service and treatment plan support by proactively following up on appointments to ensure rebooking and attendance.
- Prepared for the dental team’s day by organizing patient charts and ensuring timely filing to maintain the privacy and confidentiality of patient records.
Sales Support & Customer Care Representative
Allergan
Toronto, Canada
07.2013 - 11.2014
- Supported sales teams by managing logistics partners and assisting with inbound calls, focusing on upselling and cross-selling to existing customers.
- Fostered strong relationships between sales representatives and the customer service department by promptly fulfilling requests and effectively resolving delivery issues.
- Managed all regional and general Customer Care email inboxes, ensuring deadlines were met, and inquiries were addressed in a timely manner.
Receptionist
Allergan
Toronto, Canada
03.2013 - 07.2013
- Fostered a positive impression of the company's work environment by being the first point of contact for visitors and existing employees.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Provided support to various departments with tasks including data entry, record management, mailroom duties, and arranging meeting rooms.
Manager
Empire Theatres
Toronto, Canada
10.2012 - 03.2013
- Surpassed quarterly theatre sales goals by organizing Christmas gift card sales incentives for staff.
- Developed, presented, and supervised the implementation of the 2013 Food Service Action Plan aimed at increasing service efficiency, reducing business costs, and boosting sales revenue, customer attendance, satisfaction, and loyalty.
- Oversaw daily operations, maintaining efficiency and quality standards.
Supervisor
Starbucks
Toronto, Canada
06.2011 - 11.2012
- Maintained positive working relationship with fellow staff and management.
- Monitored employee productivity to provide constructive feedback and coaching.
- 2011 Regional Gold Star Exceptional Customer Service Award recipient.
Education
Master of Arts - Mental Health Counseling
Fordham University
New York05-2022
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, Canada05-2016
High School Diploma -
London Central Secondary School
London, Canada06-2008
Psychology
University of Toronto
Toronto, CanadaSkills
- Psychoanalysis Techniques
- Self-esteem building
- Adaptability and flexibility
- Multicultural competence
- Eating disorders
- Identity exploration and development
Certification
- Licensed Mental Health Counselor (License: 015787)
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
French
Elementary
Japanese
Elementary
Timeline
Licensed Mental Health Counselor
Village Psychology
06.2022 - Current
Clinical Intern
The Renfrew Centers
05.2021 - 05.2022
Masters Student
Fordham University
08.2020 - 05.2022
Office Coordinator
Action for AIDS Singapore
11.2018 - 08.2020
Quality Assurance Agent
Belairdirect Insurance
08.2016 - 07.2018
Licensed Insurance Agent
Belairdirect Insurance
02.2015 - 08.2016
Patient Care Coordinator
Altima Dental
11.2014 - 02.2015
Sales Support & Customer Care Representative
Allergan
07.2013 - 11.2014
Receptionist
Allergan
03.2013 - 07.2013
Manager
Empire Theatres
10.2012 - 03.2013
Supervisor
Starbucks
06.2011 - 11.2012
Master of Arts - Mental Health Counseling
Fordham University
Bachelor of Arts - Psychology
University of Manitoba
High School Diploma -
London Central Secondary School
Psychology
University of Toronto
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