Tina Hubbert
Romeoville,IL
Summary
Positive customer communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate in systems Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Goal-oriented worker with proven history of increasing productivity and customer satisfaction with great phone skills and talents. Committed to best-in-class customer service and maintaining professionalism.
Overview
40
40
years of professional experience
Work History
Customer Service Representative
Midwest Fuel Injection
Bolingbrook, IL
10.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Checked items received against items ordered by verifying receipts.
- Researched suppliers based on availability, quality, selection, and price.
- Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Processed receiving documents in system from warehouse for incoming product to match invoices.
- Worked closely with accounting to develop a process to insure invoices/credits were correct before entered.
Accounting Clerk
Lovejoy, Inc.
Downers Grove, IL
03.1994 - 10.2021
- Held positions in accounts payables as well as accounts receivables.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Balanced reports to submit for approval and verification.
- Communicated with suppliers to reconcile invoice payments.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Managed accounting records and performed dues-ins and dues-outs tasks.
- Investigated and resolved internal accounting variances to keep records current.
- Reported financial data and updated financial records in ledgers.
- Evaluated employee expense reports and verified accuracy.
- Completed financial reports to inform managers.
- Several certificates for online company classes.
Customer Service Representative
Lovejoy, Inc.
Downers Grove, IL
05.1986 - 02.1994
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Handled 50-70 calls per day.
Machinist
Lovejoy, Inc.
Downers Grove, IL
10.1982 - 04.1986
- Manually set up machinery, lathes and grinders.
- Used CNC and manual equipment to perform both initial and final machining.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Closely monitored equipment to detect and report malfunctions and prevent accidents.
- Learned to set up my own equipment to lighten duty of set up person.
Education
High School Diploma -
Romeoville High School
Romeoville, IL06.1982
Skills
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Extremely Upbeat and Positive Personality
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Customer Account Management
- Answering Customer Questions
- Correcting Discrepancies
- Strong Analytical and Problem-Solving Skills
- Inquiry Requests
- Organized files
- Customer Service and Assistance
- Microsoft Outlook
- Microsoft Windows
- Microsoft Internet Explorer
- Microsoft Office
Loyalty is of utmost importance to me.
I am a very loyal employee and person in general. My first tenure for Lovejoy, Inc. lasted for 38 years until my position was moved out of the country. I can be trusted with sensitive information as I have proven in my previous positions. I am always ready to learn more as my previous company was so accommodating to let me hold several positions within the company as I wanted to learn and master all aspects of the positions I held. I have been married to my wonderful husband for 34 years as my loyalty is proven here as well.
Timeline
Customer Service Representative
Midwest Fuel Injection
10.2021 - 06.2022
Accounting Clerk
Lovejoy, Inc.
03.1994 - 10.2021
Customer Service Representative
Lovejoy, Inc.
05.1986 - 02.1994
Machinist
Lovejoy, Inc.
10.1982 - 04.1986
High School Diploma -
Romeoville High School
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