Tina Hughes
Cinnaminson,NJ
Summary
Dedicated Patient Services Coordinator skilled in managing clinical operations and optimizing workflow efficiency in an Internal Medicine Resident-Based Practice. Coordinates multidisciplinary teams to resolve complex patient concerns while ensuring high operational standards. Strong communicator and leader who fosters teamwork and enhances patient satisfaction.
Overview
17
17
years of professional experience
Work History
Patient Services Coordinator
Penn Internal Medicine University City
09.2025 - Current
- Manages daily operations of a high-volume Internal Medicine Resident Practice, ensuring efficient workflows, regulatory compliance, and achievement of key performance metrics.
- Oversaw provider scheduling, staffing coordination, and operational planning to maximize clinic productivity and patient access.
- Collaborated with physicians and leadership to implement process improvements that enhanced patient satisfaction, communication, and operational effectiveness.
- Led onboarding, training, and mentorship for new employees, enhancing staff capabilities and supporting organizational goals.
- Served as central resource for patients, providers, and staff, resolving complex issues and ensuring high service standards.
- Championed collaboration and patient-centered initiatives, fostering high-quality care delivery and improving patient experiences.
Practice Manager I
Jefferson Health System
11.2009 - 02.2024
- Supported entire staff, enhancing process flow and contributing to overall efficiency.
- Supervised team of Nine office personnel.
- Supervised nine office personnel, managing daily operations and ensuring task completion.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed close working relationships with front office and back-office staff.
- Addressed and remedied all patient or team member issues.
- Set pace and mentored clinical staff through hands-on leadership, promoting a culture of excellence.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying improvement areas and eliminating hazards to ensure compliance with regulations.
Education
High School Diploma -
Jules E Mastbaum Vocational Technical High School
Philadelphia, PA06-1995
Skills
- Provides high-quality patient care and exceptional customer service
- Problem-solving
- Active listening
- Adaptability
- Demonstrates flexibility in job activities to further promote unity goals
- Listens attentively; responds to requests in a timely and effective manner
Timeline
Patient Services Coordinator
Penn Internal Medicine University City
09.2025 - Current
Practice Manager I
Jefferson Health System
11.2009 - 02.2024
High School Diploma -
Jules E Mastbaum Vocational Technical High School