Tina Hutchens
Wagoner,OK
Summary
Productive and Well Organized Front Office Supervisor with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
6
6
years of professional experience
Work History
Front Office Supervisor
OakDen Family Medical
07.2020 - 05.2024
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Dispersed petty cash to employees and collected and managed receipts.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Standardized office structures and processes to promote collaboration and increased performance.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted patients with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Enhanced patient satisfaction by efficiently managing front office operations and addressing patient concerns promptly.
Front Office Assistant
OakDen Family Medical
10.2018 - 06.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated patient information in database for accuracy.
- Increased patient retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Updated patient databases regularly while maintaining accuracy in contact details comprehensively.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Maintained transaction security by verifying payment cards against identification.
- Provided clerical support, addressing routine, and special requirements.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Opened and properly distributed incoming mail to promote quicker response to patient inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Skills
- Customer Service
- Exceptional communication
- Team Leadership
- Phone and Email Etiquette
- Appointment Scheduling
Timeline
Front Office Supervisor
OakDen Family Medical
07.2020 - 05.2024
Front Office Assistant
OakDen Family Medical
10.2018 - 06.2020
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