Tina Jackson
Port Orange,FL
Summary
Experienced with managing disaster recovery efforts for affected communities. Utilizes organizational skills to streamline case management processes and ensure timely support. Track record of building strong relationships with clients and stakeholders to facilitate effective recovery plans.
Overview
15
15
years of professional experience
Work History
Disaster Case Manager Supervisor
ENDEAVORS- Rapid Response & Recovery Services
01.2025 - Current
- Coordinate with recovery partners including FEMA, state agencies, Long-Term Recovery Groups (LTRGs), Voluntary Organizations Active in Disaster (VOADs), nonprofits, and other stakeholders.
- Trained new staff on best practices in disaster case management and client engagement strategies.
- Fostered partnerships with community organizations to expand outreach efforts for disaster survivors.
- Present cases to unmet needs funding roundtables when directed, to secure additional resources for clients.
- Ensure all case management activities comply with FEMA data-sharing, privacy, and reporting requirements.
- Served as a liaison between clients and governmental agencies such as FEMA to assist with navigating complex application processes, appeals, and weekly FEMA virtual meetings for reporting
- Review NCS or DH applications, verify eligibility, and collect Occupancy Agreements in accordance with State and Federal guidance.
- Collaborated effectively with diverse teams composed of nonprofit staff, government officials, faith-based organizations representatives towards common goals in disaster response operations.
Disaster Case Manager
ENDEAVORS- Disaster Case Management
05.2023 - 01.2025
- Conduct client home visits weekly (at least once every 7 days) in person as well as phone.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Document all client interactions, including successful and unsuccessful outreach attempts, in the system of record; maintain accurate case notes, call logs, emails, and text communications..
- Skilled at working independently and collaboratively in a team environment.
- Coordinated disaster recovery plans with clients to ensure timely access to resources.
- Assessed individual needs and developed tailored case management strategies for diverse populations.
- Facilitated collaboration among community organizations to enhance service delivery and support systems.
- Advocated for clients' rights, ensuring equitable access to disaster recovery services and resources.
Business Owner
Five Star Cleaning & Commercial Services LLC
11.2017 - 05.2023
- Developed and implemented training programs for staff to enhance performance and operational efficiency.
- Managed daily operations of cleaning services to ensure client satisfaction and service quality.
- Led team meetings to promote communication, align objectives, and foster a positive work environment.
- Trained new employees on proper protocols and customer service standards.
- Evaluated cleaning products and equipment for quality assurance, ensuring compliance with safety standards.
- Oversaw scheduling and dispatching of cleaning teams to optimize resource allocation and productivity.
- Established relationships with clients, addressing concerns promptly to maintain high retention rates.
Disaster Recovery Specialist III
IEM - REBUILD FLORIDA
02.2019 - 09.2020
- Supporting State, Local, Federal and non profit with disaster response and recovery efforts.
- Working collectively with FEMA, Home Owners Insurance, Red Cross, Long Term Recovery Groups (LTRGs), CDBG-DR funding and other agencies to ensure accuracy of DOB (duplication of benefits) and appropriate reimbursements.
- Assisting families with completing applications, secure documentation and upload to electronic system of record.
- Assisting with reviews to determine eligibility for Program Services.
- Perform program activities, including processing, monitoring, tracking, auditing and reporting applications.
- Conduct Home Visits to assist vulnerable populations, disabled and elderly applicants' complete applications.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Developed comprehensive recovery plans outlining steps for resource allocation and support services.
Disaster Relief Case Manager
Volusia Interfaith Agencies Networking in Disaster- LTRG
11.2018 - 02.2019
- Interviewed clients affected by Hurricane Matthew/Irma to determine unmet need.
- Collected necessary credentials (Homeowner's Insurance Policy, NFIP Policy), Income documents, FEMA or SBA correspondence, Ownership and DOB (Duplication of Benefits) documents.
- Identified and referred clients to Private, State, Federally funded programs and non profit organizations.
- Maintained detailed case notes in statewide database systems.
- Evaluated data and eligibility for Federal, State, Local, CDBG-DR, Long Term Recovery Group funding and Programs.
- Coordinated resources and services to support disaster recovery efforts.
Disaster Relief Grant Specialist
CAREERSOURCE FLAGLER/VOLUSIA, CASE MANAGEMENT INC
01.2017 - 04.2018
- National Dislocated Worker Grant Specialist.
- Pre-screened candidates affected by natural disasters.
- Assisted clients in gaining temporary employment through federally funded disaster relief grant.
- Set up interviews with potential candidates and completed thorough screening including background checks.
- Completed applications for WIOA (Workforce Innovation Opportunity Act) certifications.
- Placed approved candidates on worksites throughout several counties.
- Traveled throughout several counties to ensure employees were performing job duties properly.
- Collected personal/confidential information for payroll.
LIHEAP Specialist/Social Service Case Manager
Volusia County Human Services/Community Assistance
11.2010 - 11.2015
- Allocated Emergency Assistance funding.
- Assisted clients in with energy assistance and other social service needs.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Used multiple resources and tools for evaluating and presenting solutions.
- Provided advanced support for projects with strong documentation, reporting and customer service skills.
- Assisted clients with Weatherization Program assistance.
Education
Associate of Science - Business Administration And Management
Daytona State College
Daytona Beach, FL06.2017
Certified Mental Health First Aid - Mental Health
National Counsel For Behavioral Health
04.2017
Skills
- Disaster Recovery Planning
- Grant management
- Project coordination
- Emergency management
- Data quality assurance
- Strong attention to detail
- Client advocacy
- Collaborative teamwork
- Needs assessment
Timeline
Disaster Case Manager Supervisor
ENDEAVORS- Rapid Response & Recovery Services
01.2025 - Current
Disaster Case Manager
ENDEAVORS- Disaster Case Management
05.2023 - 01.2025
Disaster Recovery Specialist III
IEM - REBUILD FLORIDA
02.2019 - 09.2020
Disaster Relief Case Manager
Volusia Interfaith Agencies Networking in Disaster- LTRG
11.2018 - 02.2019
Business Owner
Five Star Cleaning & Commercial Services LLC
11.2017 - 05.2023
Disaster Relief Grant Specialist
CAREERSOURCE FLAGLER/VOLUSIA, CASE MANAGEMENT INC
01.2017 - 04.2018
LIHEAP Specialist/Social Service Case Manager
Volusia County Human Services/Community Assistance
11.2010 - 11.2015
Certified Mental Health First Aid - Mental Health
National Counsel For Behavioral Health
Associate of Science - Business Administration And Management
Daytona State College