Tina Jackson
San Mateo,CA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Home Health Aide
Private Care
San Francisco, CA
07.2025 - Current
- Developed individualized care plans in collaboration with families and healthcare professionals for optimal outcomes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Implemented safety protocols to minimize risks and ensure compliance with healthcare regulations.
- Monitored vital signs and reported changes in client conditions to supervisors promptly for timely intervention.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Merchandiser
Home Depot
Coloma, CA
06.2025 - Current
- Managed product displays to enhance visual appeal and drive customer engagement.
- Collaborated with inventory team to optimize stock levels and reduce excess inventory.
- Decontaminated and cleaned all areas of store to ensure store is customer ready.
- Changed all price tags as needed
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Telemarketer
Tragon Research
Redwood City, CA
12.2001 - 02.2022
- Conducted market research to identify potential customers and target demographics.
- Managed outbound calls to promote services and generate leads effectively.
- Trained new team members on scripts, processes, and best practices for outreach.
- Developed tailored communication strategies based on customer feedback and industry trends.
- Mentored junior telemarketers, fostering skill development and ensuring adherence to standards.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Home Health Aide
Private Care
San Mateo, CA
10.2012 - 08.2017
- Provided compassionate personal care to clients, ensuring comfort and dignity during daily activities.
- Assisted in medication management, adhering to prescribed schedules for client safety and health.
- Maintained accurate documentation of client progress, enhancing communication with healthcare teams.
- Helped patient with any needed household chores around their home.
- Assisted patients to and from all Doctor apts.
- Assisted patients in running any need errands as requested such as shopping or bank runs.
- helped patients with all meal prep and cooking
- Assisted patient to and from restroom
Data Base Manager
Tragon Research
Redwood City, CA
02.2002 - 04.2007
- Managed database systems to ensure data integrity and accessibility for research initiatives.
- Developed and implemented data management policies to enhance compliance and security standards.
- Led cross-functional teams in database optimization projects, improving system performance and reliability.
- Streamlined data collection processes, resulting in increased efficiency for research-related activities.
- Created new database to streamlined potential consumers and reduced telemarketers call hours by 65%
- lead team of 5-10 employees on all off-site research studies and was reasonable for direct communication to client for all products. Ensuring clients goals were meet and studies were completed in timely manor.
- Spearheaded the development of custom reports based on complex data sets, delivering key insights to inform strategic decision-making processes at various levels within the organization.
Education
High School Diploma -
Aragon High School
San Mateo, CA09-1999
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Data entry
- Verbal and written communication
- Goal oriented
- Complaint resolution
- Attention to detail
- Outbound calling
- MS office
- Relationship building
- Script reading
- Scripted calls
- Professional communication
- Lead management
- Telemarketing expertise
- Administrative support
- Call center operations
- Customer database maintenance
- Sales expertise
- Strategic marketing
- Active listener
- Stock replenishment
- Maintaining stock levels
- Pricing and shelf labeling
- Pricing and signage updates
- POS systems
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Clerical support
- Mail handling
- Training and coaching
- Event coordination
Timeline
Home Health Aide
Private Care
07.2025 - Current
Merchandiser
Home Depot
06.2025 - Current
Home Health Aide
Private Care
10.2012 - 08.2017
Data Base Manager
Tragon Research
02.2002 - 04.2007
Telemarketer
Tragon Research
12.2001 - 02.2022
High School Diploma -
Aragon High School