Tina Jackson
Summary
Results-driven professional with over 20 years of experience in operational management across multi-state environments. Expertise in streamlining workflows, enhancing operational consistency, and fostering accountability through effective coordination and communication. Proven ability to manage competing priorities and restore stability in high-pressure situations while maintaining strong relationships with stakeholders.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Operational Consultant
Operational Consultant
01.2026 - Current
- Led resolution of high-impact escalations, ensuring operational continuity and reliable execution under pressure
- Resolved workflow, ownership, and process breakdowns, enhancing operational performance and day-to-day execution
- Strengthen communication flow, accountability standards, operational coordination, and execution consistency across teams, workflows, and operational priorities
- Improved execution reliability and operational continuity across underperforming environments through enhanced coordination and accountability
Account Manager
Boise Cascade Company
10.2024 - 01.2026
- Managed a $3.5M+ multi-state portfolio across 125+ accounts, strengthening delivery reliability, customer continuity, accountability, and operational coordination across sales, logistics, and warehouse operations
- Re-engaged 25+ inactive accounts by restoring service consistency, resolving operational issues, and rebuilding customer trust through strengthened communication
- Rebuilt coordination across sales, logistics, vendor, and supply chain operations by addressing workflow and communication breakdowns to enhance delivery performance and operational continuity
- Improved turnaround times 15-30% by optimizing workflows, clarifying operational ownership, strengthening follow-through, and reinforcing accountability standards across operations
- Led escalation efforts for high-impact operational issues involving customers, vendors, and logistics coordination while managing multiple competing priorities
Human Resource Director
Power Financial Consultants
10.2021 - 03.2024
- Directed workforce operations for 300+ multi-state agents, overseeing recruiting, onboarding, operational support, workforce coordination, and accountability standards.
- Led high-volume recruiting and onboarding for 50-75 agents monthly, enhancing onboarding effectiveness, workforce readiness, and operational coordination.
- Increased workforce performance 30-50% by reinforcing accountability standards, improving onboarding structure, strengthening leadership alignment, and improving execution consistency across teams
- Led and developed recruiting and operational support staff while establishing accountability standards, operational expectations, communication consistency, and execution reliability across daily operations
- Implemented reporting and performance-tracking processes that enhanced visibility into workforce metrics and informed leadership decision-making.
Director of Operations
American Income Life
11.2016 - 09.2021
- Directed operations across a 300+ multi-state workforce environment, improving workforce continuity, onboarding performance, operational coordination, and day-to-day execution across operational functions
- Resolved workflow and coordination breakdowns, enhancing workforce readiness and operational consistency across teams
- Reinforced accountability standards, improving execution discipline and operational reliability across multiple priorities
- Resolved workflow, ownership, recruiting, licensing, and coordination breakdowns impacting workforce readiness, operational consistency, and team performance
- Managed payroll, onboarding coordination, and operational systems, ensuring workforce continuity and supporting day-to-day operations
Accounts Payable Supervisor / Concur Administrator
Suddenlink Communications
08.2008 - 10.2016
- Chosen to lead SAP Concur implementation across a 16,000-employee enterprise environment, coordinated operational transition, optimized workflows, and supported system adoption and finance operations.
- Directed enterprise-wide SAP Concur implementation and rollout activities, enhancing workflow standardization, operational consistency, and processing efficiency across finance operations
- Improved processing efficiency 50-75% by optimizing workflows, reducing manual inefficiencies, eliminating operational delays, and strengthening process consistency across enterprise finance functions
- Led cross-functional implementation coordination efforts that strengthened operational accuracy, workflow consistency, implementation adoption, communication flow, and execution reliability across departments
- Supervised and developed accounts payable and operational support staff, reinforcing accountability standards and operational discipline across finance operations
- Supported operational continuity across multiple priorities and stakeholders through organization, proactive communication, and workflow coordination during enterprise implementation efforts
Education
Some College (No Degree) - Business Communication
Meramec Community College
Saint Louis, MO 01.2002 - 01.2004
Skills
- SAP Concur
- PeopleSoft HCM
- ADP Workforce Now
- Paylocity
- UKG (Kronos)
- Agility ERP
- Data Visualization
- Customer Relationship
- Financial Analysis
- SureLC
- NIPR
- SBS
Core Leadership Areas
Operational Ownership, Operational Leadership, Execution Oversight, Organizational Coordination, Workforce Operations, Recruiting Operations, Performance Management, Accountability Leadership, Implementation Leadership, Workflow Optimization, Process Improvement, Escalation Resolution, Business Operations, Multi-State Operations, Territory Operations, Customer & Vendor Relations
Systems And Platforms
- SAP Concur
- PeopleSoft HCM
- ADP Workforce Now
- Paylocity
- UKG (Kronos)
- QlikView
- Salesforce
- Agility ERP
- SureLC
- NIPR
- SBS
- QuickBooks
Select Operational Impact
- Restored operational accountability and execution consistency across 300+ multi-state workforce operations spanning recruiting, onboarding, operational support, and workforce coordination environments
- Increased workforce performance 30-50% by strengthening onboarding effectiveness, reinforcing accountability standards, and improving execution consistency across workforce operations
- Improved turnaround times 15-30% by optimizing workflows, clarifying operational ownership, strengthening communication flow, and improving coordination across operational functions
- Led enterprise-wide SAP Concur implementation across a 16,000+ employee organization, improving workflow standardization, operational consistency, implementation adoption, and process efficiency across finance operations
- Managed a $3.5M+ multi-state portfolio across 125+ accounts, strengthening operational continuity, customer retention, vendor coordination, and cross-functional execution across sales, logistics, and warehouse operations
- Became a trusted escalation point across workforce teams, operational staff, customers, vendors, and leadership teams by resolving complex operational issues while maintaining accountability, responsiveness, and operational continuity under pressure
Executive Profile
Known for strengthening operational performance through accountability, execution, organizational coordination, and operational ownership, I have spent more than 20 years supporting workforce operations, recruiting, onboarding, implementation leadership, customer-facing operations, territory management, and multi-state business environments., Operational Ownership, Operational Leadership, Execution Oversight, Organizational Coordination
Timeline
Operational Consultant
Operational Consultant
01.2026 - Current
Account Manager
Boise Cascade Company
10.2024 - 01.2026
Human Resource Director
Power Financial Consultants
10.2021 - 03.2024
Director of Operations
American Income Life
11.2016 - 09.2021
Accounts Payable Supervisor / Concur Administrator
Suddenlink Communications
08.2008 - 10.2016
Some College (No Degree) - Business Communication
Meramec Community College
01.2002 - 01.2004