Tina Jaime
Aztec,NM
Summary
Proven leader with extensive experience in enhancing operational efficiency and productivity at Painted to a "T". Skilled in sales management and customer relations, adept at building meaningful relationships and driving revenue growth. Excelled in mentoring and event organization, demonstrating a commitment to service leadership and teamwork. Achieved significant market positioning by leveraging industry insights and innovative business strategies.
Overview
26
26
years of professional experience
Work History
Owner
Painted to a "T"
09.2017 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Handled problematic customers and clients to maintain excellent customer service.
- Created exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed day-to-day business operations
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
Homemaker
Self-employed
05.2002 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Customer Service Representative
Urban Rebel Designs
09.2018 - 02.2020
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Office Manager
Zip and Ship
11.2009 - 05.2011
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Receptionist
Janet Montgomery Insurance Agency
06.2008 - 11.2009
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Dental Assistant
Dr. Kotke
09.2000 - 05.2002
- Documented patient dental health information, medical history, and vital signs for future reference.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Staged tray for procedures by arranging dental instruments and equipment.
- Monitored patient comfort and safety during dental procedures.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Exposed, developed and mounted dental x-rays.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
Dental Assistant
Dr. Parks
08.1998 - 04.2000
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Sterilized rooms and prepped equipment and instruments for 5-8 procedures daily.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Took dental images following strict patient protection rules, applying lead aprons.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Monitored patient comfort and safety during dental procedures.
- Scheduled and confirmed patient appointments.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Designed dental report card to explain patient dental health status and treatment plans.
Education
GED -
San Juan College
Farmington, NM05.1999
Skills
- Sales management
- Customer Relations
- Event Organization- planned and oversaw activities and events as a small business owner and as activities director for the Flora Vista Relief Society Auxiliary
- Activity Planning - operated within a set budget to plan and execute weekly activities for 12-30 young women
- Mentoring and Coaching- stressed positivity, self worth, and overcoming challenges to young women age 12-18
- Teamwork and Collaboration- emphasized the value of working together, and being open to the ideas of others
- Relationship Building- helped to establish bonds and trust by focusing on shared experiences and common ground and prioritizing them over individual differences
- Service Leadership- assisted others in seeing the importance of serving others and giving back to the community
- Call Management
- Critical Thinking
- Delivery Scheduling
- Customer Service
Timeline
Customer Service Representative
Urban Rebel Designs
09.2018 - 02.2020
Owner
Painted to a "T"
09.2017 - Current
Office Manager
Zip and Ship
11.2009 - 05.2011
Receptionist
Janet Montgomery Insurance Agency
06.2008 - 11.2009
Homemaker
Self-employed
05.2002 - Current
Dental Assistant
Dr. Kotke
09.2000 - 05.2002
Dental Assistant
Dr. Parks
08.1998 - 04.2000
GED -
San Juan College
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