Tina Jenkins
DECATUR,GA
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Overview
12
12
years of professional experience
Work History
Experience receptionist
s community services
03.2021 - 12.2021
- Interim director of operations | Lockshouse, Perform general office duties, including ordering supplies, maintain Consultation and Membership files while performing basic HR/bookkeeping work
- Open, sort, and distribute incoming correspondence, including faxes and emails
- Kept reception area clean and tidy and maintained presence at desk area
- Developed relationships with guests to meet client needs and encourage repeat service
- Achieved specified sales targets by promoting special services, additional services, and products
- Schedule and confirmed appointments, communicated with clients, and updated client records
- Collect payments from clients and maintained account balances
- Organized and scheduled office meetings, functions, and activities
- Dsp/ home manager | d
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
09.2009 - 02.2021
- Provide emotional & physical support and development of life skills through training programs, all leading to increased independence and participation in community life for persons with developmental disabilities and other related disorders
- Responsible for care and support to 100 individuals served promoting their health and safety and optimal well-being through delivery of quality services
- Update patient files with current vitals, behaviors, and other data relevant to treatment planning
- Build and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Transport clients to and from medical appointments with safety and efficiency
- Support daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming
- Provide staff coaching, mentoring and consultation to enhance performance and professional development
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Monitored company inventory to keep stock levels and databases updated
- Received and processed stock into inventory management system
- Carried out day-to-day duties accurately and efficiently
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Developed team communications and information for meetings
- Adhered to social distancing protocols and wore mask or face shield
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Collaborated with team members to achieve target results
- Increased customer satisfaction by resolving issues
- Created plans and communicated deadlines to complete projects on time
Education
DIPLOMA -
NIMITZ
Skills
- Skills & Abilities
- Management
- Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement Talented with analytical approach to business planning and day-to-day problem-solving, operations and leading employees
- Sales
- Dependable with terrific work ethic and expertise in managing tasks in quick-paced settings Committed to engaging customers and maintaining positive, customer-focused store environment
- Communication
- Offering excellent communication and good judgment
- Self-motivated professional
- Decision Making
- Data Entry
- Teambuilding
- MS Office
- Customer Service
Traveling the world
Love traveling the word, discovering new places and meeting people from different backgrounds
Timeline
Experience receptionist
s community services
03.2021 - 12.2021
09.2009 - 02.2021
DIPLOMA -
NIMITZ
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