Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tina Jensen

Cleafield,UT

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Reliable Operations Manager with over eight years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.

Seasoned Operations Manager and talented leader with ten years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

28
28
years of professional experience
1
1
Certificate

Work History

Operation Manager

Walmart
Harrisville, Utah
11.2012 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Investigated and resolved departmental non-conformances.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Spearheaded department training for appraisals of new components.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for three shifts, taking into account customer traffic and employee strengths.
  • Promoted positive customer experience through day-to-day supervision and management of retail facility.
  • Supervised 400 employees on all shift, overseeing efficiency of customer service and marketing products.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Supervised daily operations of multi-million dollar retail operation.
  • Delegated daily tasks to over 350+ employees, streamlining daily progress and efficiency.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of office/store workspace, working closely with employees to systemize tasks.
  • Managed daily operations of retail organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Managed, trained and motivated team leads and assistant managers to continuously improve knowledge and abilities.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Interacted well with managers and customers to build connections and nurture relationships.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class customer service work.
  • Monitored over 350+ employees' day-to-day activities and made plans to rectify issues resulting in profit gain.
  • Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
  • Collaborated with assistant managers to open and close retail store, handle large transactions and manage inventory.

Inventory Specialist

Tekko
Tooele, UT
03.2018 - 12.2020
  • Completed physical inventory counts 1 month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.

Communications Specialist/911 Emergency Dispatcher

State Of Utah
Price, Utah
08.2007 - 02.2012
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used E-force to track and maintain case incident numbers and logs.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Received over three hundred 911 and non-emergency calls per day to dispatch calls to appropriate agencies and officers on duty.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Answered calls from automatic routing system and took basic information from callers.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Handled approximately 100 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Business Owner/Operator

Jensen Hydroseeding
Price, UT
04.2003 - 12.2010
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

School Bus Driver

Carbon County School District
Price, UT
07.2004 - 05.2007
  • Maintained Utah driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Communicated information to parents to promote good communication and transparency.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Obeyed federal, Utah and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Drove bus along assigned route, picking up students.
  • Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
  • Drafted and submitted reports detailing trips, fuel, mileage and hours.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
  • Recorded bus route and made notes for substitute drivers.
  • Monitored bus heating, lighting and ventilation systems.

Education

Associate of Science - Criminal Justice

College of Eastern Utah
Price, UT

Skills

  • Finance and Accounting Oversight
  • Operation Monitoring
  • Team Leadership
  • Problem Anticipation and Resolution
  • Inventory Management
  • Customer Service
  • Records Organization and Management
  • Employee Motivation
  • Building and Facility Management
  • Desktops, Laptops and Mobile Devices
  • Employee Assignments
  • POS Terminal Operations
  • Money Handling
  • Inspirational Leadership
  • Delegating Work Assignments

Certification

  • OSHA 30, Tekko Inc - 2020
  • Assistant Manager - 2014
  • Communication Specialist and Training Officer - 2009

Timeline

Inventory Specialist

Tekko
03.2018 - 12.2020

Operation Manager

Walmart
11.2012 - Current

Communications Specialist/911 Emergency Dispatcher

State Of Utah
08.2007 - 02.2012

School Bus Driver

Carbon County School District
07.2004 - 05.2007

Business Owner/Operator

Jensen Hydroseeding
04.2003 - 12.2010

Associate of Science - Criminal Justice

College of Eastern Utah

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Tina Jensen