Tina Jepsen
Oak Creek,WI
Summary
Dynamic Assistant Director with expertise in business analysis and project management. Proven ability to enhance operational efficiency and ensure strategic alignment through cross-functional collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Asst Dir Business Ops Strategy & Planning
Northwestern Mutual
Franklin, WI
01.2023 - Current
- Identified gaps in operating model, recommending solutions to bridge identified discrepancies.
- Partnered with department leadership to prioritize key work focusing on business outcomes.
- Developed project execution strategies and established feedback channels for continuous improvement.
- Facilitated discussions between technology and operations ensuring strategic alignment.
- Coordinated cross-functional efforts to operationalize life underwriting platform.
- Led initiative to streamline unplanned work prioritization, enhancing transparency for leadership.
Life Underwriting Manager
Northwestern Mutual
Franklin, wi
10.2021 - 01.2023
- Managed team of processors and contractors for accurate, timely processing of accelerated underwriting applications.
- Served as primary contact for inquiries regarding accelerated underwriting cases and processes.
- Collaborated with technical teams to deliver performance feedback on accelerated models.
- Created and executed audit processes and criteria for the accelerated group, providing coaching for staff on identified issues.
- Hired and trained 21 individuals on accelerated underwriting case reviews and usage of two different operating systems.
Underwriting Operations Consultant
Northwestern Mutual
Franklin, WI
12.2019 - 10.2021
- Led team for Large Case Underwriting, facilitating data collection and process improvements.
- Implemented accelerated underwriting program, enhancing efficiency and reducing delays.
- Developed and updated standard work procedures for large case underwriters.
- Created documentation for accelerated underwriting case reviews to ensure consistency.
- Trained initial processor in accelerated underwriting, establishing foundational knowledge.
- Addressed risk assessment inquiries and managed field communications for accelerated program.
Senior Underwriting Specialist
Northwestern Mutual
Franklin, Wisconsin
04.2010 - 12.2019
- Conducted risk assessments for diverse life insurance cases.
- Facilitated proactive and reactive communication with field agents regarding case statuses and decisions.
- Led a team in the life RightStart group, targeting process improvement initiatives.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
01-2008
Skills
- Business analysis
- Project management
- Team collaboration
- Process improvement
- Operations strategy
- Cross-functional collaboration
- Strategic alignment
Certification
FALU, FLMI, ACS
Timeline
Asst Dir Business Ops Strategy & Planning
Northwestern Mutual
01.2023 - Current
Life Underwriting Manager
Northwestern Mutual
10.2021 - 01.2023
Underwriting Operations Consultant
Northwestern Mutual
12.2019 - 10.2021
Senior Underwriting Specialist
Northwestern Mutual
04.2010 - 12.2019
Bachelor of Science - Business Administration And Management
University of Phoenix