Tina Thomas

Allstate Towing and Recovery

Aiken, South Carolina

01.2014 - 09.2014

Directed calls to appropriate individuals and departments.
Processed [number] daily invoices and billed renewed invoices to clients.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Scheduled weekly inventory pickups and deliveries with vendors.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Earned management trust by serving as key holder, responsibly opening and closing store.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.

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