Tina Johnson
Normal,IL
Summary
Enthusiastic UM subrogation manager examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients and claimants fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment.
Overview
16
16
years of professional experience
Work History
UM Subrogation Manager
Wilber Group
12.2012 - Current
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Managed team of subrogation specialists to ensure KRA's and KPI's were being met.
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Conducted monthly call and file audits for each team member to ensure company policies and procedures were followed.
- Researched accounts and completed due diligence to resolve problems.
- Contacted claimants to discuss and negotiate repayment of subrogation claims and resolve any issues.
- Managed team of subrogation specialist recovering uninsured motorist, property, commercial, intentional and unintentional tort claims.
- Documented interactions in computer database and updated information.
- Completed weekly team trainings to ensure team members maintain up-to-date knowledge involving collection practices.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Examined claims forms and other records to determine insurance coverage.
District Manager
Title Cash Of IL.
06.2007 - 07.2010
- Supervised 8 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Modeled strong negotiation skills to help team members close tough deals with customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Investigated customer credit references and approved credit lines.
Education
Associate of Applied Science - General
Lincoln College
Lincoln, IL05.2005
Associates Degree in General Insurance (AINS) - Insurance
The Instiutes
Bloomington, IL.09.2018
Associate Degree in Claims AIC - Insurance
The Instutes
Bloomington, IL.04.2022
Associate Degree in Insurance Services (AIS) - Insurance
The Institues
Bloomington, IL.04.2020
CSRP - Insurance
NASP
Bloomington, IL.02.2023
Skills
- Operations management
- Strategic planning
- Business Development
- Negotiation
- Complex problem solving
- Financial management
- Subrogation expert UM/UIM
- Claims investigation
Timeline
UM Subrogation Manager
Wilber Group
12.2012 - Current
District Manager
Title Cash Of IL.
06.2007 - 07.2010
Associate of Applied Science - General
Lincoln College
Associates Degree in General Insurance (AINS) - Insurance
The Instiutes
Associate Degree in Claims AIC - Insurance
The Instutes
Associate Degree in Insurance Services (AIS) - Insurance
The Institues
CSRP - Insurance
NASP
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