Summary
Overview
Work History
Education
Skills
Timeline
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Tina Jones

Marion,Ohio

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Team Leader

Whirlpool
05.2018 - Current
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.

Shipping and Receiving Clerk

Folks Creative Printing
10.2013 - 05.2018
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Reviewed order data to verify transactions and shipping dates.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.

Front Desk Receptionist

Comfort Inn & Suites
08.2013 - 05.2018
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Restaurant Manager

Sonics Drive In
08.2006 - 05.2013
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

Bachelor of Science - Pathway To Nursing

Marion Technical College
Marion, OH
05.2025

Skills

  • Mentoring
  • Work Planning
  • Client Service
  • Technical Support
  • Shift Scheduling
  • Team Supervision
  • Cash Handling
  • Complaint Resolution
  • People Management
  • Safety
  • Overseeing Daily Activities
  • Teamwork and Collaboration

Timeline

Team Leader

Whirlpool
05.2018 - Current

Shipping and Receiving Clerk

Folks Creative Printing
10.2013 - 05.2018

Front Desk Receptionist

Comfort Inn & Suites
08.2013 - 05.2018

Restaurant Manager

Sonics Drive In
08.2006 - 05.2013

Bachelor of Science - Pathway To Nursing

Marion Technical College

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Tina Jones