Tina Jones
Dallas,TX
Summary
Dedicated fundraiser well-versed in planning events, conducting outreach and promoting important social, economic and environmental issues. Analytical problem-solver with good conflict resolution and time management skills.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Community Advocate
Self Employed Non Profit
10.2018 - Current
- Monitored trends in community needs to ensure the timely delivery of appropriate services.
- Served as an accessible resource for locals seeking assistance or guidance on navigating complex systems related to employment, housing, or education.
- Empowered community members by providing relevant resources and support on various issues.
- Fostered relationships among diverse groups within the community by organizing collaborative events promoting unity.
- Organized and led events for the promotion of social justice, fostering a more inclusive environment.
- Provided direct assistance to individuals experiencing barriers or challenges within the community.
- Interviewed members of specific populations to understand and document issues.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Autism Advocate / Community Advocate
Self Employed Non Profit
02.2009 - 08.2017
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Negotiated favorable settlements on behalf of clients through effective mediation and negotiation tactics.
- Strengthened cases by identifying key witnesses and procuring essential evidence through thorough investigation techniques.
- Empowered community members by providing relevant resources and support on various issues.
- Developed and implemented strategies to enhance quality of social services.
Manager
Toppers Pizza Inc.
04.2007 - 07.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Manager
Papa Johns Pizzeria
07.2006 - 04.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
Pick & Roll Gas Station
03.2003 - 09.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored security to protect employees, customers and property.
Reginal Manager
Murphy Oil
07.2002 - 11.2003
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for [Number] locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built positive and productive relationships with store and field leadership.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Store Manager
FS Fast Stop
05.1995 - 09.2001
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sectary
Rodrian's Welding
06.1991 - 06.1994
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
GED -
Algoma High School
Algoma, WI05.1992
Skills
- Nonprofit experience
- Empathy building
- Volunteer Recruitment
- Policy Advocacy
- Advocacy experience
- Customer Service
- Problem-Solving
- Active Listening
- Crisis Intervention
- De Escalation Tactics
- Behavioral Disorders
- Community Resource Navigation
- Housing resources
Timeline
Community Advocate
Self Employed Non Profit
10.2018 - Current
Autism Advocate / Community Advocate
Self Employed Non Profit
02.2009 - 08.2017
Manager
Toppers Pizza Inc.
04.2007 - 07.2009
Manager
Papa Johns Pizzeria
07.2006 - 04.2008
Assistant Manager
Pick & Roll Gas Station
03.2003 - 09.2005
Reginal Manager
Murphy Oil
07.2002 - 11.2003
Assistant Store Manager
FS Fast Stop
05.1995 - 09.2001
Sectary
Rodrian's Welding
06.1991 - 06.1994
GED -
Algoma High School
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