Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Jones

Vancouver,Washington

Summary

Dynamic Shift Lead at Walgreens with a strong focus on employee training and customer service excellence. Proven ability to enhance operational efficiency and maintain high service standards. Skilled in inventory management and cash handling, fostering a motivated team environment while resolving customer issues effectively. Committed to delivering quality results in fast-paced settings.

Overview

23
23
years of professional experience

Work History

Shift Lead

Walgreens
09.2023 - 02.2025
  • Assisted in training new team members on operational procedures and safety protocols.
  • Monitored inventory levels to ensure adequate stock for daily operations.
  • Communicated effectively with team to coordinate workflow and address issues promptly.
  • Implemented standard operating procedures to enhance consistency in service delivery.
  • Maintained cleanliness and organization of work area to promote safety and efficiency.
  • Adapted quickly to changes in operational demands while maintaining high service standards.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Driver Specialist

Lyft/uber
07.2017 - 07.2024
  • Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
  • Enhanced customer satisfaction by providing timely and efficient deliveries.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Finisher

International Graphics and Nameplates
02.2002 - 07.2018
  • Operated finishing tools to ensure high-quality output on a variety of materials.
  • Inspected finished products for quality assurance, identifying and resolving defects efficiently.
  • Collaborated with team members to streamline workflows and enhance production efficiency.
  • Maintained a clean and organized workspace to promote safety and operational effectiveness.
  • Trained new employees on equipment operation and safety protocols, fostering a knowledgeable team environment.
  • Developed standard operating procedures to improve consistency in finishing processes across shifts.
  • Monitored inventory levels of finishing supplies, ensuring timely replenishment to prevent workflow interruptions.
  • Assisted in training new finishers, ensuring proper understanding of job responsibilities and techniques for optimal performance.
  • Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
  • Completed projects within established deadlines while maintaining stringent quality standards throughout the work process.
  • Collaborated with team members to meet quotas and maintain consistent productivity levels.
  • Utilized various hand tools and equipment effectively, ensuring precision in all aspects of the finishing process.
  • Provided guidance, assistance and training to employees when needed.
  • Reviewed final aspects of finishing for compliance with established standards related to color, textures, metals, exotic woods and aged finishes.
  • Reviewed time sheets and work orders.
  • Adapted quickly to changing priorities or project requirements while maintaining composure under pressure.

Education

High School Diploma -

Fort Vancouver
Vancouver, WA
06.1986

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Operations monitoring
  • Inventory management
  • Production leadership
  • Shift leadership
  • Cash handling
  • Positive attitude
  • Customer service management

Timeline

Shift Lead

Walgreens
09.2023 - 02.2025

Driver Specialist

Lyft/uber
07.2017 - 07.2024

Finisher

International Graphics and Nameplates
02.2002 - 07.2018

High School Diploma -

Fort Vancouver

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