Tina Jones
Camby,IN
Summary
Experienced RN with strong background in managing patient care teams and optimizing clinical operations. Successfully implemented care plans that improved patient outcomes and streamlined workflows. Demonstrated proficiency in leadership and patient advocacy.
Healthcare professional driven to deliver high-quality patient care and effective case management. Expertise in care coordination and patient advocacy, fostering strong communication and collaboration within multidisciplinary teams. Known for adaptability and results-oriented approach in dynamic healthcare environments.
Overview
26
26
years of professional experience
Work History
Patient Care Manager
Heartland Hospice
11.2015 - Current
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Led and supported hospice patient care operations to ensure quality and compliance.
- Managed clinical and administrative workflows, including referrals, DME pick ups, Medicare eligibility, and patient benefit tracking
- Coordinate and facilitate Interdisciplinary Group meetings to review patient care plans and update clinical documentation.
- Oversee scheduling, visit assignments and timely completion of patient visits.
- Serve as a liaison between clinical teams, leadership and external providers
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
Triage Nurse
Indiana Heart Physicians
11.1999 - 10.2015
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.
- Suggested appropriate disposition to acting physicians based on assessment.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
Education
Diploma of Nursing - Nursing
Baptist Hospital School of Nursing
06-1983
Skills
- Clinical decision-making
- Empathetic communication
- Direct patient care
- Collaborative team management
- Patient education
- Sound clinical assessment skills
- Staff supervision
- Nursing team leadership
- Compassionate patient interaction
- Ability to work autonomously
- Comprehensive case coordination
- Patient advocacy
- Comprehensive patient evaluations
- End-of-life support
Accomplishments
Champion of Care of the month more than once and Champion of the Year
Timeline
Patient Care Manager
Heartland Hospice
11.2015 - Current
Triage Nurse
Indiana Heart Physicians
11.1999 - 10.2015
Diploma of Nursing - Nursing
Baptist Hospital School of Nursing
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