Tina Justice
Pensacola,FL
Summary
Focused Business Operations Specialist pursuing new opportunities to leverage my years of exceptional industry performance. Efficient and detail-oriented. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm, while offering support to team members and senior management. Strong willingness to learn, with excellent communication skills. Poised to contribute to team success and achieve positive results. Experience in handling numerous projects at once while ensuring accuracy. Effective at meeting deadlines by prioritizing tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Small Business Operations Specialist III
Navy Federal Credit Union
04.2019 - Current
- Created and refined internal processes and procedures that increased efficiency and reduced manual workload across various departments within the organization.
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of goods and services.
- Streamlined business operations by implementing efficient process improvements and organizational strategies.
- Supported talent acquisition efforts by participating in candidate interviews and assisting with onboarding processes for new hires.
- Enhanced team productivity, setting clear expectations, and providing ongoing feedback and support.
- Boosted customer satisfaction by improving communication channels between departments and resolving issues promptly.
- Provided ongoing training, support, and mentorship to team members, empowering them to achieve their full potential in their respective roles.
- Facilitated Moments that Matter meetings, to foster team engagement and alignment, while strengthening internal strategies
- improved transparency and collaboration by maintaining a structured repository of meeting minutes on sharepoint, keeping team aligned on priorities and action items
- Optimized workflow efficiency by analyzing current processes and identifying areas for improvement.
- created and presented a special segment for team meetings, providing team members with clear, timely updated on workplace initiatives, policies and achievements
- Collected, arranged, and input information into database system.
Business Membership Specialist
Navy Federal Credit Union-Heritage Oaks
07.2015 - 04.2019
- Increased member satisfaction by providing exceptional customer service and addressing their needs promptly.
- Collaborated with other departments to provide seamless support for all member-related inquiries and issues.
- Streamlined the membership application process, reducing wait times for new members.
- Worked closely with the sales team on outreach efforts to increase brand awareness and grow our member base significantly over time.
- Collaborated effectively with colleagues across different departments such as marketing or finance when required in order to ensure that our efforts were strategically aligned with overall organizational objectives.
- Maintained accurate records of all memberships, ensuring timely renewals and updates as needed.
Legal Billing Coordinator
Gregory D. Smith, Attorney
10.2012 - 07.2015
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Entered details into accounts and tracked payments.
- Updated documentation, reports, and spreadsheets with financial information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
Associate of Arts -
Pensacola State College
Pensacola, FLSkills
Mentorship
Microsoft Office Suite
Basic Design and Editing
Agile Methodologies
Scrum
Multitasking
Public Speaking
Adaptability and flexibility
Task Prioritization
Microsoft Office Suite
Cross Departmental Collaboration
Accomplishments
Employee of the Quarter Award
Certification
- Lean Six Sigma Yellow Belt Certification
- White Belt Contributing to a Lean Six Sigma Project Certification
Timeline
Small Business Operations Specialist III
Navy Federal Credit Union
04.2019 - Current
Business Membership Specialist
Navy Federal Credit Union-Heritage Oaks
07.2015 - 04.2019
Legal Billing Coordinator
Gregory D. Smith, Attorney
10.2012 - 07.2015
Associate of Arts -
Pensacola State College
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