Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tina Kemp

Clarksville,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

DSP- Direct Support Specialist

Caregiver Services Inc.
03.2023 - Current
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Educated clients and family members on relevant topics to support independent living.

Customer Success Specialist

QRM
08.2020 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.

Quality Control Inspector

Macy's
09.2018 - 12.2021
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Collaborated with production staff to establish and meet quality standards
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Completed precise measurements using special tools.
  • Developed and implemented inspection processes to define criteria and quality control measures.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.

Call Center Representative

PERMOBIL ROHO SEATING AND POSITIONING
09.2015 - 02.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Sought out extra training opportunities to enhance customer relationship management abilities.

Education

High School Diploma -

Whites Creek High School
Whites Creek, TN
05.2000

Skills

  • Charting and Documentation
  • Personalized Support
  • Behavior Redirection
  • Diet and Nutrition
  • Document Control
  • System Implementation
  • Service Standard Compliance
  • Shipping Procedures Understanding
  • Microsoft Word
  • Credit Card Payment Processing
  • Managing Multiple Tasks
  • Conflict Resolution

Certification

Forklift Certified January 2019 to August 2021 Assessments

Timeline

DSP- Direct Support Specialist

Caregiver Services Inc.
03.2023 - Current

Customer Success Specialist

QRM
08.2020 - 09.2022

Quality Control Inspector

Macy's
09.2018 - 12.2021

Call Center Representative

PERMOBIL ROHO SEATING AND POSITIONING
09.2015 - 02.2019

High School Diploma -

Whites Creek High School

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Tina Kemp