Tina Kennedy

• Lead customer service strategy and execution across five production facilities supporting $100M+ in annual revenue
• Drive consistency and efficiency by standardizing processes and best practices across all sites
• Partner with executive leadership to align service delivery with strategic goals and KPIs
• Mentor and support plant-level customer service managers, promoting a culture of collaboration and continuous improvement
• Implement enterprise-wide tools (Conexiom, B2B Portal, Emailgistics) to enhance communication, order accuracy, and overall customer satisfaction.

• Built and managed the customer service and order entry teams, focusing on performance, training, and retention
• Introduced new order entry department and designed its structure from the ground up
• Authored and deployed SOPs for customer service and order processing
• Supported company-wide software rollouts including Radius, Artworks, and Digital Storefront, ensuring successful adoption

• Scheduled operations for 18 presses running across 3 shifts, optimizing production flow and on-time delivery
• Maintained 5-day average lead time from order to shipment
• Facilitated cross-departmental coordination to resolve production bottlenecks and improve scheduling accuracy

• Designed and facilitated comprehensive training programs for the sales support team, improving service consistency and team readiness.
• Managed key accounts across the health & beauty, pharmaceutical, and food & beverage industries, contributing to $7M in annual sales.
• Ensured accuracy, compliance, and efficiency in end-to-end order processing workflows.
• Consistently recognized for exceptional customer relationship management and organizational excellence.

Sales Representative (1+ Year)

• Excelled in a sales capacity, achieving “Salesperson of the Month” recognition multiple times by exceeding revenue goals and delivering tailored client solutions.
• Deepened understanding of customer pain points and market demands, enhancing strategic approach to service delivery.
• Chose to return to a leadership role in customer service, aligning with core strengths in team development, operational improvement, and client success.