Hi, I’m
Tina Kerr
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build a good customer experience.
Overview
11
years of professional experience
Work History
The Hartford
Customer Service Specialist
07.2011 - Current
Job overview
- Experience and understanding of Life Products, STD, LTD, Statutory Disability, and Medical Underwriting. Ensuring compliance.
- Builds relationships and provides customer service to Employers and Brokers with information such as invoices, billing, booklets, certificates, evidence of insurability, medical underwriting and employer benefit information.
- Provides critical customer service in high-volume call center environment responding to average of 40 calls per day.
- Responds to emails accurately and in timely manner. Utilizing active listening to understand customer needs and utilize resources to provide appropriate solutions.
- Provides excellent communication skills, experience working in fast-paced environment; experience with Microsoft Edge, Excel, Outlook.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bulkeley High SchoolHartford, CT
High School Diploma
06.1972
Skills
- Effective written and verbal communication
- Call Volume and Quality Metrics
- Online Chat
- In depth knowledge of Case Management, Participate Administration, Brix, Pulse, Employer View, Ability Advantage, Producer View, Workflow Tracking, Statutory Disability, and Medical Underwriting
Timeline
Customer Service Specialist
The Hartford
07.2011 - Current
Bulkeley High School
High School Diploma
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